At Genpact LLC, I investigated potentially fraudulent transactions and worked with customers to verify transaction authenticity and clarify disputed activity.
I processed chargebacks and representment requests under company procedures and card network guidelines. I also provided stakeholder feedback on automation initiatives, including claim validation workflows and a proposed accent translation tool.
At Pagamutan ng Dasmariñas, I assisted medical technologists with routine laboratory procedures and specimen documentation. Earlier, I processed orders and customer interactions at Amazon Operations Services Philippines Inc. and supported sales and on-site oversight at Elite Sales Force International Inc.
