Lantice Soriao
@lanticesoriao
I resolve customer issues, investigate fraud, and build client pipelines through research, outreach, and CRM management.
PhilippinesWhat I'm looking for
I've supported customers at Teleperformance across fraud recovery, healthcare, and streaming and billing accounts, resolving inquiries, disputes, account changes, and complex concerns.
In fraud-focused roles, I investigated account reports and transaction patterns, completed case reviews and customer verification, contacted merchants, and performed account actions when needed.
As a Business Development Intern at AMPH Advertising Agency, Inc., I researched potential clients and market opportunities, conducted LinkedIn, email, and phone outreach, and supported proposals, presentations, and digital campaigns.
I bring experience using Salesforce, Google Sheets, Visa Resolve Online, Lexis Nexis, Apollo.io, and CRM data management to strengthen customer relationships and support business growth.
Experience
Work history, roles, and key accomplishments
Business Development Intern
AMPH Advertising Agency, Inc.
Aug 2025 - Mar 2026 (7 months)
Conducted market research to identify potential clients and business opportunities. Initiated professional outreach via LinkedIn, email, and calls, and supported business presentations and proposals.
Trained to respond to streaming and billing inquiries and concerns as a Viewer Experience Advocate.
Education
Degrees, certifications, and relevant coursework
National University - Dasmariñas
Bachelor of Science in Business Administration, Marketing Management
Pursuing a Bachelor of Science in Business Administration with a major in Marketing Management, expected to complete in 2026.
Cavite State University - Main
Bachelor of Science in Business Management, Marketing Management
Completed a Bachelor of Science in Business Management with a major in Marketing Management in 2023.
Dasmariñas Integrated High School
High School Diploma, Accountancy, Business, and Management
Grade: High Honors
Graduated with High Honors from the Accountancy, Business, and Management strand in 2021.
TOEIC
TOEIC, English Proficiency
Completed the TOEIC certification.
ESB
ESB: Entrepreneurship and Small Business v.2, Entrepreneurship and Small Business
Completed the ESB: Entrepreneurship and Small Business v.2 certification.
Introduction to Data Science
Introduction to Data Science, Data Science
Completed the Introduction to Data Science certification.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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