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Rachel William

@rachelwilliam

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Spa Coordinator/Esthetician at Hand & Stone, coordinating client flow and providing customized facials.

Canada

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What I'm looking for

I'm prepared to support patient coordination and daily operations in an upscale cosmetic dermatology clinic.

At Hand & Stone Massage and Facial Spa, I supported daily spa operations, coordinated appointments and client flow, and welcomed clients at check-in and check-out. I also performed customized facials and Dermalogica Pro Power Peel treatments, educating clients about treatment options and home care.

At Humber Spa, Humber Polytechnic, I supported reception and service coordination using Book4Time. I conducted skin consultations and performed treatments including chemical peels, microdermabrasion, OxyGeneo, and LED treatments.

At Sephora Canada, I provided personalized beauty consultations, makeup applications, and HydraFacial services. I also coordinated service appointments and processed purchases using point-of-sale systems.

Experience

Work history, roles, and key accomplishments

Spa Coordinator/Esthetician

Hand & Stone Massage and Facial Spa

Jun 2026 - Oct 2026 (4 months)

Supported daily spa operations including front-desk coordination, appointment scheduling, and client flow. Performed customized facials and other aesthetic services while educating clients on treatment options and homecare.

SPA Coordination Front Desk Operations Appointment Scheduling Book4Time Client Check In Out Payment Processing POS Client Communication Records Management Treatment Documentation Complaint Resolution Skincare Cosmetic Treatments Retail Product Recommendations Confidentiality Multitasking Dermalogica ProPower Peel

Paid Service Beauty Advisor / Makeup Artist

Sephora Canada

Oct 2021 - May 2026 (4 years 7 months)

Delivered personalized consultations and premium customer service, helping clients select skincare, makeup, and beauty services. Coordinated beauty service appointments, processed purchases, and performed makeup applications and HydraFacial services.

Customer Service Consultation Skincare Makeup Beauty Services Appointment Coordination POS Sales Customer Retention Makeup Application HydraFacial Product Education Demos Communication Skills Multitasking

Spa Coordinator/Esthetician

Humber Spa, Humber Polytechnic

Sep 2024 - Apr 2025 (7 months)

Supported spa reception and service coordination using Book4Time for scheduling and client check-in/out. Conducted skin consultations and performed various spa treatments within training and service protocols.