César Sánchez

Led the go-to-market launch of new distribution channels by building a scalable alliance framework and channel viability KPIs. Drove 30% recurring revenue growth in the first 6 months through partner-led sales and API-enabled integrations.

Owned regional partner development across Central America and the Caribbean, managing the full alliance lifecycle from identification to enablement. Delivered 35% growth in regional recurring revenue via partner-led sales and tooling support.

Directed the customer success function, defining methodologies and KPIs to maximize platform value and improve retention. Reduced customer churn by 85% by implementing proactive engagement protocols and aligning Sales and Product on onboarding and execution.

Served as the primary client advocate, aligning customer goals with project delivery and resolving escalation blockers through cross-team coordination. Managed 200+ clients and maintained a 98% net retention rate.

Led New Product Introduction (NPI) execution and process optimization initiatives, aligning technical objectives with profitability goals. Reduced time-to-market for new products by 40% by improving workflows and strengthening PMO governance and risk mitigation.

Consulted to integrate technology, processes, and people to scale customer success programs using data-backed policies. Increased CSAT by 3 points within the first year by aligning renewal strategies with business development.

Directed operational and commercial strategy for the Venezuelan market while adapting product development to local needs. Grew year-over-year revenue by 65% through optimization of local operations and leadership of multidisciplinary teams.

Led the post-sales support organization as primary advocate for strategic accounts, ensuring SLA excellence under cloud managed service contracts. Maintained 99.9% SLA compliance for top-tier revenue accounts over 4 years through training, mentoring, and internal responsiveness improvements.

Provided technical and business leadership for complex new product implementation projects, maximizing corporate ROI through standardized execution practices. Delivered 2 successful product launches with a 15% reduction in implementation costs by managing stakeholder buy-in and contingencies.

Managed regional launch of web-based systems for EHR/EPR management across design, development, and implementation phases. Established quality benchmarks and incident resolution protocols and ensured delivery on schedule and within budget.

Founded and managed the North American PMO, coordinating 20 simultaneous cross-functional research and development projects. Delivered 100% of milestones on schedule by building PMO infrastructure, control processes, and performance metrics for executive decision-making.

Coordinated site-wide remediation activities to ensure FDA compliance while managing resource utilization plans and QMS implementation. Supported remediation planning and quality management governance to meet regulatory expectations.

Managed end-to-end lifecycle for 12+ product launches (RX/OTC/cosmetics), tracking critical paths and dependencies across global sites and corporate leadership. Ensured structured reporting to support milestone planning and execution.

Coordinated logistics and project planning for manufacturing and IT infrastructure initiatives, including Y2K system validation. Developed and monitored schedules for large-scale programs to support operational delivery.

Developed business applications and performed systems analysis to support operational data needs. Delivered programming solutions using Progress tooling to improve internal information workflows.

Earned a BS in Systems Engineering from Universidad Santa María.