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Lisseth Mendoza

@lissethmendoza

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Systems Engineer with 10+ years in systems administration, networks, project leadership, and process improvement.

Venezuela

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What I'm looking for

I seek a technical leadership role where I can drive end-to-end system integrations, improve processes, lead multidisciplinary teams, and deliver measurable operational improvements.

I am a Systems Engineer with over a decade of experience delivering systems administration, networks, and IT project implementations across Latin America. I combine technical expertise with process-improvement focus and a proactive, results-oriented leadership style.

As a Senior Core Projects Engineer, I manage end-to-end technology projects, integrations, supplier relationships, and compliance with functional and non-functional requirements, ensuring alignment with architectural guidelines and business processes.

Previously I led teams as a Project Manager, improving KPIs, reducing incidents 20–30% monthly, and guiding cross-functional teams through core insurance implementations such as IAXIS and INSIS. I also have hands-on experience as an IT manager, consultant, and web developer across multiple countries.

I hold certifications including Scrum Master Professional and Oracle Cloud Foundations and Data Management credentials, and I speak English at C1 level. I am adaptable, analytical, and skilled at driving synergies between technical teams and stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Senior Core Projects Engineer

Current

Sura

Jun 2022 - Present (4 years)

Manage implementation of assigned Core change projects for life insurance products, overseeing project lifecycle, supplier relationships, integrations and compliance with functional and non-functional requirements to ensure end-to-end business process alignment.

Project Management Stakeholder Management Supplier Management Requirements Analysis Agile Scrum Risk Assessment

IT Integrations Specialist

Randstad

Sep 2021 - Jun 2022 (9 months)

Implemented BAU and back-office modules for INSIS core insurance system, managed requirements, testing, integration with ERP/financial systems and supported change management to enable production deployments.

System Integration Requirements Gathering Testing ERP Integration Agile Methodology Change Management

Project Manager

Valor Único

Jun 2019 - Mar 2021 (1 year 9 months)

Led the NEXO core insurance implementation for Zurich Santander, managing 23 staff (direct and indirect), improving contract KPIs by 5% and achieving 85% project efficiency while reducing incidents 20–30% monthly.

Project Leadership Resource Allocation KPIs Team Management Risk Mitigation

Information Analyst

Valor Único

Nov 2018 - May 2019 (6 months)

Developed business requirements and documentation, supported CMMI process improvements, evaluated information systems and participated in PMO-led project planning and documentation for internal and external clients.

Requirements Analysis Technical Documentation PMO Support Process Improvement Evaluation Systems Reporting

Web Developer

GVA Trading

Mar 2018 - Oct 2018 (7 months)

Implemented a Prestashop CMS e-commerce site and integrated Webpay and MercadoPago payment gateways, and supported email marketing and Facebook Ads campaign planning.

PrestaShop Payment Gateways Web Development HTML5 E commerce Support Web Services Integrated Marketing

Web Developer

Eveve / Reservarte

Jul 2016 - Nov 2016 (4 months)

Installed and supported a restaurant booking system, provided client support across the US, Europe and Chile, and developed responsive sites using HTML5 and WordPress.

WordPress HTML5 Responsive Design client support Technical Support

IT Consultant

Steps 2 Teck

Jan 2015 - Apr 2016 (1 year 3 months)

Provided outsourced technical support, network configuration, structured cabling, remote monitoring and responsive web development for SMBs and events, plus recommendations for infrastructure improvements.

Technical Support Structured Cabling Remote Monitoring HelpDesk+Web Development

IT Consultant

Grafika 57

Mar 2014 - Dec 2014 (9 months)

Performed technical analysis, LAN/WAN support, server management, information security and active directory administration, and coordinated developer tasks via Jira for internal systems issue resolution.

LAN WAN Server Administration Information Security Active Directory Jira Technical analysis User Support

IT Manager for Americas

Congrex Venezuela, C.A.

Jan 2008 - Feb 2014 (6 years 1 month)

Centralized IT requests across Americas offices, managed IT projects and budgets, led process restructuring and training, and reduced incidents by 20% through KPI monitoring and procedure enforcement.

IT Management Budgeting Process Improvement KPIs Training Project supervision