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celine Ntube

@celinentube

Client Success Manager at SAZIENCE TECHNOLOGY who improved renewal rates to over 80% and recovered 25% of lost accounts.

Cameroon

Message

What I'm looking for

I'm open to global remote roles.

At SAZIENCE TECHNOLOGY, I manage strategic customer relationships across Cameroon and Côte d’Ivoire, supporting customers from solution alignment through adoption, renewal, and account growth. Targeted engagement strategies improved renewal rates to over 80%, and I re-engaged inactive customers, recovering 25% of lost accounts.

At ST DIGITAL, I managed enterprise and public-sector portfolios across several countries. I increased renewal rates to 97% across cloud and managed services portfolios and drove adoption of cloud, data center, and digital transformation solutions.

At CFAO TECHNOLOGY, I developed account growth plans that increased customer revenue contribution by more than 60%, built ROI justifications for technology investments, and delivered one of the company's largest deals, valued at 4 billion FCFA. I work in English and French and have experience across technology, telecom, financial services, utilities, and public-sector environments.

Experience

Work history, roles, and key accomplishments

Current

Sales Director

Current

Sazience Technology

Jan 2025 - Present (1 year 9 months)

Manage strategic customer relationships across Cameroon and Côte d'Ivoire, focusing on adoption, retention, renewal, and revenue expansion. Increased renewal rates to over 80% and recovered 25% of lost accounts.

Customer Success Management Strategic Account Management Customer Retention Renewals Customer Engagement CRM Digital Transformation Team Leadership

Area Manager

ST Digital

Jan 2019 - Dec 2024 (5 years 11 months)

Managed strategic enterprise and public-sector customer portfolios across multiple countries, achieving a 97% renewal rate for cloud and managed services. Drove adoption of digital transformation solutions.

Customer Success Management Strategic Account Management Customer Retention Renewals Cloud Services Managed Services Digital Transformation Stakeholder Management

Key Account Manager

CFAO Technology

Jan 2017 - Dec 2019 (2 years 11 months)

Managed high-value customer portfolios in Telecom and Energy sectors, increasing customer revenue contribution by over 60%. Delivered one of the company's largest deals valued at 4 billion FCFA.

Key Account Management Strategic Account Planning Business Case Development ROI Analysis Customer Relationship Management Telecommunications Energy