Essama Patrick

Teaches English to learners across Africa and French to a learner in Japan, achieving a 98% learner rating.

Improved prompts and evaluation rubrics for training AI models, compared AI responses in English and French, and collaborated with peers to improve language quality.

Managed a commercial portfolio of about 25,000 customers generating around XAF 350 million in monthly revenue. Reported commercial results to management and analysed customer data to improve recovery performance.

Negotiated contracts with key customers and suppliers, expanded the customer portfolio through targeted outreach, and increased sales performance by introducing anti-fraud measures.

Led a branch serving about 45,000 electricity customers with a team of 15 staff, achieving 98% of annual recovery targets. Supervised subcontractors and directed branch operations across customer service, HR, sales, and marketing.

Designed and executed debt recovery plans to meet collection targets, led enforced recovery actions against persistent non-payers, and built partnerships with external vendors to strengthen debt collection.

Led portfolio analysis and provided executives with actionable insights.

Billed a high volume of customers with accurate reports and vendor balances.

Built customer relationships and managed meter readers and subcontractor technicians.

Grade: Distinction

Completed TEFL certification with Distinction.

Completed advanced training in enterprise network design, routing and troubleshooting (CCNP Enterprise).

Completed CCNA certification training.

Completed CCNP certification training.

Bachelor's degree in Physics from the University of Yaoundé.

Completed additional courses in Oracle DBA and SQL, and CCNP Enterprise (ENCOR) on Udemy.