Open to opportunities

Yeban Valentine

@yebanvalentine

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Project and Account Manager driving client success and measurable project outcomes.

Cameroon

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What I'm looking for

I am seeking a role where I can lead projects or accounts, improve processes, work with cross-functional teams, and grow toward PMP-level responsibility in a collaborative, impact-focused organization.

I am a highly organized, results-oriented Project and Account Manager with five years of hands-on experience managing client relationships and delivering successful projects across telecommunications and retail partner channels.

I have led cross-functional teams to implement business strategies, launch products, and improve customer experience while producing regular financial and operational reports to support decision-making.

My background includes KYC and compliance work, customer care, and account management where I improved processes, mitigated risks, and strengthened client relationships through clear communication and stakeholder engagement.

I hold diplomas in Business Process Management and Customer Relationship Management, have completed humanitarian response coursework, and am pursuing PMP certification to further professionalize my project management practice.

Experience

Work history, roles, and key accomplishments

Team Leader, Sales Operations

Yello Shop

Jan 2022 - Jul 2025 (3 years 6 months)

Led sales operations at a partner MTN MFS shop, implementing business and marketing initiatives that improved partner engagement and monthly financial reporting to enable faster decision-making.

Sales Operations Partner Management Reporting Business Strategy Customer Experience Stakeholder Management

KYC and Compliance Agent

Mobile Telephone Network

May 2019 - May 2020 (1 year)

Served as first point of contact for compliance and vetting, performing KYC reviews, risk assessments and enhanced due diligence to identify and escalate compliance issues and suspicious activity.

KYC & Compliance Risk Assessment Training Transaction analysis

Customer Care Specialist

Mobile Telephone Network

Jul 2015 - Feb 2018 (2 years 7 months)

Provided customer support for voice and data products, assisted with service requests and plan changes, and executed credit checks to drive product adoption and reduce churn.

Customer Support Pro Product Adoption Sales Support Credit Checks Communication Retention Troubleshooting

Project and Account Manager

Vision Wireless Communication

Sep 2012 - Mar 2013 (6 months)

Managed projects and key customer accounts, coordinated stakeholders and vendors to deliver projects on schedule, and analyzed supply-chain operations to improve KPIs and customer satisfaction.