Anne Ntamack

Designed and implemented a Customer Success and Market Penetration support model for mid-market, mass, and niche segments at Cameroon's largest telecom. Built organizational capability by recruiting, coaching, and scaling a high-performance team of 10 associates and specialists.

Directed Colgate's CSR oral-health education programme, reaching 600,000 children in 2,000 schools across Central Africa. Led global marketing strategy for the Bright Smile Bright Future campaign and coordinated with Ministries of Health and Education for market-entry approvals.

Oversaw Administration, Finance, and Communications for the Central Africa office, supporting 3 full-time staff and 5 consultants. Managed end-to-end procurement, vendor management, and corporate travel logistics.

Provided administrative and personal assistance to the Country Manager, supporting operations and coordination.

Executed marketing and sales activities to drive revenue and brand presence.

Designed and launched the MTN Premium Care Strategy, ensuring high-quality service delivery to the top 4% of revenue-generating customers. Led a team of 11 customer service executives to implement integrated B2B and B2C campaigns, reaching 100K+ customers weekly and driving measurable NPS improvements.

Completed executive education in Marketing: de la stratégie à l’expérience client in 2019.

Certified as a Lead Customer Satisfaction Manager in 2018.

Earned a Certificate in Marketing covering brand management, pricing strategy, and digital marketing in 2016.

Earned a Licence Professionnelle (BA) in Management & Sales in 2007.

Earned a DEUG (Higher National Diploma) in Public Relations, Communications, and Advertising in 2003.

ITIL V3 Certified.