At Amazon Web Services, I executed complex enterprise contracts and developed custom billing structures with Finance to support global account onboarding and renewals. I also analyzed SQL datasets to audit contract compliance and identify revenue leakage.
As Partner Program Manager, I developed self-service guides that reduced escalations by 30% and helped achieve 90% SLA stability. I also implemented a governance framework that recaptured 24 hours of weekly production time by optimizing escalation paths.
Earlier at Amazon Web Services, I designed training programs that reduced ramp-up time by 60% and managed teams of 5–10 members. I used Tableau dashboards and SQL analysis to track operational trends and support performance forecasting.
