LJLEENA JOHNSON
@leenajohnson333
Strategic operations leader with 15+ years in technology companies.
United StatesWhat I'm looking for
I am a strategic operations leader with over 15 years of experience driving organizational effectiveness in global technology companies. My career has been marked by a proven track record of developing enterprise-wide processes and leading cross-functional initiatives that achieve over 90% adoption rates in major transformations. I excel in operations management and customer relations, enhancing partner satisfaction by 15% through my commitment to continuous improvement and delivering exceptional results.
Currently, I serve as a Senior Program Manager at Amazon, where I led the development of a comprehensive demand forecasting model that supports over 3,100 partner stores nationwide. My efforts have resulted in a 40% improvement in forecast accuracy and the creation of a predictive analytics system that integrates complex datasets for real-time decision-making. Previously, I held leadership roles at Cisco Systems, where I developed strategic plans, streamlined operations, and transformed billing processes for top enterprise customers, showcasing my ability to drive significant business outcomes.
Experience
Work history, roles, and key accomplishments
Sr Program Manager
Amazon
Jun 2024 - Present (1 year)
Led the development of a comprehensive demand forecasting model for Amazon Today, optimizing delivery network efficiency across 3,100+ partner stores. Achieved a 40% improvement in forecast accuracy through advanced predictive analytics.
Director of Client & Business Operations
Cisco Systems Inc.
Apr 2022 - Apr 2024 (1 year 11 months)
Developed strategic plans and coordinated projects across teams to achieve business goals. Streamlined defect resolution and transformed billing processes for top enterprise customers.
Lead – Business Operations Channels & Partners
Cisco Systems Inc.
May 2018 - Apr 2022 (3 years 11 months)
Managed partner relationships and optimized operational workflows through ERP and business intelligence systems integration. Established a new services partner program.
Lead – Architecture Business
Cisco Systems Inc.
Apr 2014 - May 2018 (4 years 1 month)
Analyzed business problems and led the development of integration plans, significantly reducing partner program launch time. Implemented a business architecture framework to enhance scalability.
Lead - Business Analyst
Cisco Systems Inc.
May 2007 - Apr 2014 (6 years 11 months)
Bridged business units and operations, optimizing partner renewals and leading a global service program rollout with over 70,000 partners. Documented business requirements for IT solutions.
Leader - Customer Service Management
ICICI Prudential Mutual Funds
Apr 2004 - Jan 2007 (2 years 9 months)
Managed customer support teams and designed a CRM system for rapid query resolution. Ensured compliance with regulatory guidelines while managing top-tier investors.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Master of Science, Biology
1995 - 1997
Pursued a Master of Science in Biology, gaining in-depth knowledge of biological sciences and research methodologies.
University of Mumbai
Bachelor of Science, Biology
1993 - 1995
Earned a Bachelor of Science in Biology, providing foundational knowledge in biological principles and laboratory techniques.
Narsee Monjee Institute of Management Studies
Master of Business Administration, Business Management and Administration
1997 -
Completed a Master of Business Administration focusing on Business Management and Administration, equipping with strategic leadership skills and operational effectiveness.
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
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