Celestina Boafo

Performed general day-to-day administrative duties, recruited and trained new staff, and reported on work progress and staff conduct.

Performed general administrative and clerical duties, managed front desk and file management, and took minutes during meetings.

Pitched relevant products to clients, ensured excellent customer experience from purchase to delivery, established and maintained positive customer relations, supplied management with reports on customer needs, and booked installation and after-sales service.

Handled center calls and met SLAs with clients, followed up on complaints escalated to the back office, and monitored recurring complaints for troubleshooting.

Took purchase orders and ensured delivery, handled after-sales service complaints and stock levels, reported on after-sales service and maintenance works, and scheduled departmental meetings and took minutes.

Drafted reports and correspondence, ensured travel authorizations, accommodations, and conference registration for employees, and maintained accounts payables and receivables records.

Pursuing a Bachelor of Arts in Human Resource Management and Psychology at the University of Ghana, expected to complete in 2026.

Completed a Diploma in Mass Communication and Journalism at Bluecrest College in 2017.

Completed ABCE in Business Administration with a Marketing option at Meridian Pre-University in 2016.

Earned a Certificate of Proficiency in Customer Care and Human Resource Management in 2014.

Completed WASSCE in General Arts at Apam Senior High School in 2013.