Rahamatu Karim

Manage day-to-day administrative operations including procurement, payroll preparation based on absences/bonuses, attendance reporting, telephone center oversight, and clerical reporting to support collaborative team delivery.

Performed data curation per client guidelines, managed quality and productivity to meet KPI expectations, and collaborated with colleagues to maintain client-compliant content pipelines.

Maintained employee records, prepared daily attendance reports, updated HR databases (hires, vacations, sick leave), assisted payroll preparations, coordinated HR projects, and supported recruitment and onboarding.

Managed shop setup and shift operations, took and processed customer orders and payments, prepared food products, ensured hygienic packaging, and handled cash/POS closings.

Conducted field visits across zones to document problems and risks, organized meetings, handled victim complaints and provision records, and maintained accurate disaster relief documentation.

Provided administrative support including data entry, transaction processing, customer service, and cash reconciliation at the end of each working hour.

Delivered sales presentations, executed direct retail sales, acted as liaison for client inquiries and post-sales follow-up, and managed customer relations to improve profitability.

Served as a primary class teacher delivering ICT and general education, provided counseling support, and offered administrative assistance to school operations.

Handled inbound and outbound customer calls, collected and reported customer feedback, performed upselling and cross-selling, and escalated and resolved customer complaints.

Higher National Diploma in Secretaryship Management completed from 2017 to 2020 with focus on administrative and secretarial practices.

Diploma in Business Administration completed from 2015 to 2016 covering core business and administrative subjects.

Completed WASSCE with a Business focus from 2011 to 2014.