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Sophia Korkor

@sophiakorkor

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Human Resource professional with strong organizational and communication skills.

Ghana

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a dedicated Human Resource professional with a strong background in administrative support and customer service. My experience at Lakeside Estate has equipped me with the skills to manage records, create company policies, and train personnel effectively. I thrive in environments where I can contribute to organizational success through meticulous attention to detail and a commitment to excellence.

During my time in the Marketing Department, I honed my abilities in customer relations and content creation for social media, ensuring that clients are satisfied with their property purchases. My internships at Accra Technical University further solidified my skills in data management and effective communication, allowing me to assist students and staff in various capacities.

Experience

Work history, roles, and key accomplishments

HR Coordinator

Lakeside Estate

Nov 2023 - Present (1 year 7 months)

Managed HR documentation, including creating agendas, meeting minutes, and maintaining accurate employee records. Trained National Service Personnel on client onboarding software and ensured compliance with company policies.

Document Management Policy Development Microsoft Office Suite

Sales and Customer Service Representative

Lakeside Estate

Jan 2022 - Present (3 years 5 months)

Conducted property viewings for clients and managed customer documentation, ensuring high satisfaction throughout the sales process. Assisted in creating social media content and promotional materials, contributing to marketing efforts.

Customer Service Sales Support Social Media Marketing Content Creation

Guidance & Counseling Intern

Accra Technical University

Aug 2021 - Present (3 years 10 months)

Participated in brainstorming sessions to develop effective study strategies for students. Managed student inquiries via multiple communication channels and organized data into accessible spreadsheets and databases.

Phone Communication Live Chat Support Team Collaboration Microsoft Office Suite

Administrative Intern

Accra Technical University

Jul 2020 - Present (4 years 11 months)

Registered new students and assisted the Head of Department with typing memos and official correspondence. Maintained organized filing systems and updated student data within the school’s database.

Student Registration Data Entry Filing & Documentation Administrative Support Database Management Typing Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

Accra Technical University

Higher National Diploma, Secretaryship and Management Studies

Completed a Higher National Diploma in Secretaryship and Management Studies. Studied various subjects including text processing, computer applications (Excel & Access), and management information systems. Also covered industrial relations, marketing, e-commerce, and human resource management.

Aggrey Memorial A.M.E. Zion School

WASSCE, General Arts

Completed the West African Senior School Certificate Examination with a focus on General Arts. Developed foundational knowledge across various humanities subjects.

Kwame Nkrumah University of Science and Technology

BSc. Business Administration, Human Resource Management

Focused on Human Resource Management, covering essential aspects of employment practices and performance management. Gained knowledge in organizational development, change management, and international human resource principles.