Open to opportunities

Celeste Blackwell

@celesteblackwell

Message

Customer-focused retail and service professional driving sales and exceptional client experiences.

United States

Message

What I'm looking for

I seek a customer-focused role where I can drive sales, improve retention, streamline processes, and deliver exceptional client experiences.

I am a customer-focused retail and service professional with extensive experience in beauty sales, wireless customer support, and financial services correspondence. I consistently exceed sales goals, improve customer retention, and implement process improvements that reduce costs and wait times.

Across roles at Belk, Verizon Wireless, Vanguard, and BlueCross BlueShield, I delivered personalized consultations, resolved complex customer issues, and supported back-end processes to streamline operations. I bring strong communication, solution-selling, and multitasking skills, plus a track record of measurable performance achievements.

Experience

Work history, roles, and key accomplishments

Current

Beauty Advisor

Current

Belk

Oct 2025 - Present (3 months)

Delivered personalized beauty consultations and drove Estée Lauder sales through targeted recommendations and demonstrations, consistently exceeding sales goals through rapport-building and upselling.

Retail Sales Upselling Product Demonstrations Customer Service Time Management

Customer Service Excellence Advisor

Vanguard

Feb 2025 - May 2025 (3 months)

Provided personal finance advisory support and trained toward Series 7 and Series 63 licensure, delivering high-quality client service for The Vanguard Group.

Customer Service Personal Finance Documentation Communication Problem Solving

Customer Service Advocate

BlueCross BlueShield of South Carolina

Jul 2024 - Oct 2024 (3 months)

Answered provider calls regarding Medicaid member eligibility, benefits, claims, payments, disputes, and appeals, ensuring accurate information and timely resolution.

Provider Support Medicaid Eligibility Claims Processing Benefits Administration Appeals Management Phone Support Attention To Detail

Customer Service Representative

Verizon Wireless

Feb 2005 - Aug 2023 (18 years 6 months)

Managed high-volume inbound/outbound calls resolving billing, device, and data issues, supported in-store technical tasks, and implemented process improvements that reduced wait times and labor costs.

Call Center Support Customer Retention Process Improvement Queue Management Technical Support

Beauty Analyst

Belk

Nov 2003 - Feb 2005 (1 year 3 months)

Sold Chanel cosmetics and performed professional makeovers, planned in-store events and consistently exceeded sales quotas through proactive outreach and personalized recommendations.

Makeovers event support Customer Engagement Upselling Retail Merchandising Sales Outreach Customer Service

Correspondence Associate

The Vanguard Group

May 1998 - Jul 2002 (4 years 2 months)

Prepared and mailed documentation and legal forms for mutual fund clients, and conducted outbound calls to resolve inquiries and clarify required information for account processing.

Documentation Compliance Support Outbound Calling Written Communication Attention To Detail Customer Support