Open to opportunities

Merlyn Henry

@merlynhenry

Message

I keep executive operations, customer communications, and remote service workflows running smoothly.

Jamaica

Message

What I'm looking for

I'm looking for a remote or fast-paced role where I can support leaders, coordinate operations, manage communications, and deliver reliable customer service while improving day-to-day efficiency.

I've supported senior leadership at the Ministry of Economic Growth & Job Creation, managing calendars, meetings, correspondence, documentation, priorities, and deadlines across multiple departments.

I improved inventory tracking processes to reduce supply shortages by 15% while maintaining 100% compliance standards. I also bring remote customer support experience from Agero and Holland America Line, handling high-volume inquiries, dispatch coordination, reservations, and travel support.

At Carvana / Sutherland Global, I managed 50+ customer interactions daily, negotiated payment solutions, and met performance and resolution targets. As a Medical Receptionist, I coordinated appointments, patient intake, and confidential records with accuracy.

I'm focused on organized, confidential, service-driven support using CRM platforms, Google Workspace, Microsoft Office Suite, reporting tools, and virtual collaboration platforms.

Experience

Work history, roles, and key accomplishments

Roadside Assistance Customer Service Representative

Agero

May 2026 - Jun 2026 (1 month)

Handled 60-80 inbound calls per shift assisting customers with roadside emergencies and dispatch coordination. Maintained 95%+ documentation accuracy while updating customer records and service requests in real time.

Customer Service Call Handling Dispatch Coordination Data Entry

Customer Service Representative

Holland America Line

Dec 2025 - Mar 2026 (3 months)

Managed 40+ daily customer inquiries regarding reservations, itineraries, and travel support. Utilized CRM systems to document interactions and resolve customer concerns efficiently.

Customer Service CRM Systems Reservation Management Travel Support Quality Assurance

Senior Secretary

Ministry of Economic Growth & Job Creation

Sep 2023 - Mar 2026 (2 years 6 months)

Provided executive-level administrative support to senior leadership, managing calendars, meetings, and documentation with 100% compliance. Improved inventory tracking processes, reducing supply shortages by 15%.

Meeting Coordination Correspondence Management Stakeholder Communication

Medical Receptionist

Newstart Ear, Hearing and Dizzy Centre

Jun 2023 - Sep 2023 (3 months)

Served as the primary point of contact for patients while managing appointments and intake processes. Handled 20+ daily inquiries and maintained confidential records with a high degree of accuracy.

Patient Intake Appointment Scheduling Confidentiality Customer Service Data Entry

Collections Agent

Carvana / Sutherland Global

Feb 2021 - Mar 2023 (2 years 1 month)

Managed 50+ customer interactions daily and consistently met performance and resolution targets. Negotiated payment solutions while maintaining compliance and professional customer service standards.

Collections Negotiation Customer Service Compliance Performance Metrics