Open to opportunities

CeeDee User

@ceedeeuser

I’m a strategic digital transformation and operations leader who drives growth through data-driven, technology-enabled customer engagement.

Nigeria

Message

What I'm looking for

I’m looking to lead digital transformation and operations that improve performance, engagement, and revenue. I want a collaborative environment with strong stakeholder alignment, measurable KPIs, and room to scale data-driven growth strategies.

I’m a strategic digital transformation and operations leader with 15+ years of experience turning complex business objectives into scalable digital strategies. I focus on improving operational efficiency and customer engagement by aligning stakeholders, optimizing digital ecosystems, and using data-driven decisions to improve performance.

In my current role, I lead digital optimization initiatives that increased organic search traffic by 30% through SEO architecture redesign and platform improvements across WordPress and Wix environments. I’ve also reduced customer churn by 20% by aligning website messaging, UX content, and marketing funnels with mapped customer journeys.

I bring a strong operations foundation from Nigeria, where I modernized operational processes and governance workflows to improve program delivery timelines by 20%. I also introduced structured reporting and member data management systems that strengthened transparency and executive decision-making.

I’m energized by building and scaling digital experiences end-to-end—whether through lifecycle email marketing growth (30% via segmentation, campaigns, and automation using Mailchimp) or growth marketing optimization using A/B testing and analytics-driven reporting. As founder and digital lead for nzukoodinaala.com, I’ve paired digital strategy with audience engagement, and I continue to invest in skills through certifications and ongoing learning.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketing Ops Associate

Current

The Ezer Agency

Jan 2022 - Present (4 years 6 months)

Led digital optimization initiatives improving organic search traffic by 30% through SEO architecture redesign and platform improvements across WordPress and Wix. Reduced churn by 20% by aligning website messaging, UX content, and marketing funnels with mapped customer journeys, and grew email and social performance through segmentation, lifecycle campaigns, automation, and A/B testing.

SEO Search Architecture WordPress Wix Customer Journey Mapping Messaging UX Content Marketing funnels Email Marketing Segmentation Automation Mailchimp Social Media Performance A B Testing Marketing Operations

Current

Operations Manager

Current

EHF Cooperative Thrift & Investment Society

Jan 2019 - Present (7 years 6 months)

Modernized operational processes and governance workflows to improve program delivery timelines by 20%. Introduced structured reporting and member data management systems to strengthen transparency and executive decision-making while coordinating community programs and investment operations with accountability and compliance.

Transparency Community Program Coordination Investment Operations Operational Accountability Compliance

Administrative & Facility Manager

Ben Obaji & Co.

Jan 2010 - Jan 2018 (8 years)

Reduced operational costs by 20% through vendor negotiations, process redesign, and staff capability development. Established administrative and reporting systems that improved operational efficiency and client satisfaction.

Process Redesign Reporting Systems Operational Efficiency

Customer Sales Consultant

Stanbic IBTC Bank

Jan 2008 - Jan 2010 (2 years)

Contributed to a 30% expansion of the customer base through new account acquisition and reactivation of dormant accounts.

Customer Acquisition Sales Consulting

Administrative / Financial Consultant

Stirling Trust Company Ltd

Jan 2006 - Jan 2008 (2 years)

Improved rental payment compliance from 70% to 85% through structured repayment scheduling and automated reminders.

Rental Payment Compliance Payment Schedules

Social Media Associate

The Mental Wealth Academy

Jan 2021 - Present (5 years 6 months)

Developed digital engagement strategies that increased audience growth and engagement by 25%. Produced analytics-driven content performance reports to guide editorial strategy and digital campaigns.

Digital Engagement Audience Growth Engagement Strategy Content Performance Analytics Reporting Editorial Strategy Digital Campaigns

Founder & Digital Lead

Nzukoodinaala.com

Founder and digital lead for nzukoodinaala.com, an Igbo-language digital content platform responsible for website strategy, SEO optimization, and audience engagement. Also developed Arduino-based IoT simulation projects exploring sensor data capture, monitoring systems, and automation concepts.