Cecille Ann Cayetano-Famisan

Provided real-time transcription and documentation of patient-provider interactions, ensuring the accurate and efficient capture of medical histories and clinical details. Utilized AI-powered DeepScribe technology to enhance documentation workflows, improving the quality and speed of charting while reducing clinician burden.

Prioritized incoming authorization and referral requests based on urgency to ensure timely processing. Handled and processed authorization requests for at least 10 patients daily, maintaining a high standard of accuracy and compliance.

Scheduled appointments for patients with Physical Therapy providers and proactively communicated updates regarding appointment status. Investigated and resolved at least 12 patient cases daily, identifying missing information required for initial evaluations.

Prepared and scheduled medical equipment orders for dispatch, delivery, and returns, ensuring operational efficiency and accuracy. Achieved a 100% customer satisfaction rate by delivering prompt and empathetic support across all interactions.

Performed high-volume data entry and investigative research across multiple systems and tracking tools to ensure platform integrity. Handled and processed at least 100 reports daily, maintaining accuracy, speed, and confidentiality.

Handled inbound and outbound customer calls, actively listening to requests, concerns, and technical issues. Maintained a 100% customer satisfaction rating for assigned support tickets by delivering prompt, empathetic, and solution-oriented service.

Managed both acute and chronic conditions with comprehensive knowledge of complex therapy needs and individualized care. Designed and implemented customized treatment plans to restore, maintain, and enhance patients’ physical functioning, alleviate pain, and prevent disability.

Managed an average of 50 inbound customer calls per day, responding to product inquiries, service requests, and general company information. Explained customer billing statements in a clear, empathetic manner, ensuring full understanding of charges, payments, and account details.

Handled inbound calls, responding to customer inquiries, requests, and complaints in a courteous and professional manner. Maintained a 100% customer satisfaction performance indicator, consistently meeting or exceeding service expectations.

Completed a rigorous medical program at San Beda University, focusing on comprehensive medical knowledge and clinical practice. Graduated in August 2023, preparing for a career in healthcare.

Obtained a Bachelor of Science in Physical Therapy from Lyceum-Northwestern University. The curriculum covered various aspects of physical rehabilitation and patient care. Graduated in April 2015.