Cecilia Oranias
@ceciliaoranias
Executive Assistant candidate with B2B SaaS and healthcare operations experience, including streamlining client onboarding at Trustmark Voluntary Benefits.
United StatesWhat I'm looking for
At Trustmark Voluntary Benefits, I managed full-cycle implementation projects for healthcare clients and supported executive stakeholders. I also conducted broker and agency training for its SaaS platform and streamlined client onboarding.
At US Enrollment Services, I led remote enrollment teams and served as an executive liaison for B2B healthcare clients. I also introduced JIRA ticketing and produced SQL-based reporting dashboards. I’m seeking a fully remote Executive Assistant position.
Experience
Work history, roles, and key accomplishments
Implementation Manager
Trustmark Voluntary Benefits
Jul 2022 - Jan 2026 (3 years 6 months)
Spearheaded full-cycle implementation projects for mid-to-large healthcare clients, improving client satisfaction by 35%. Conducted broker and agency trainings, boosting user adoption of proprietary SaaS platform by 48%.
Vice President of Enrollment
US Enrollment Services
Jan 2019 - Jul 2022 (3 years 6 months)
Led 300+ remote employees across national call centers to support benefits enrollment programs. Served as executive liaison for B2B healthcare clients, managing all communications and service delivery.
Enrollment & Helpdesk Director
US Enrollment Services
Feb 2014 - Dec 2018 (4 years 10 months)
Directed daily SaaS support operations for 18+ healthcare clients, resolving 500+ user inquiries daily. Supervised Tier-1 internal helpdesk and implemented JIRA ticketing for real-time tracking.
Enrollment Center Supervisor
US Enrollment Services
Jan 2006 - Dec 2014 (8 years 11 months)
Supervised enrollment center operations and progressed from client-facing support to leadership roles overseeing technical teams and enrollment services.
Benefits Representative
US Enrollment Services
Jan 2006 - Dec 2014 (8 years 11 months)
Provided benefits support to clients, recognized for reliability, attention to detail, and communication excellence.
Licensed Benefits Representative
US Enrollment Services
Jan 2006 - Dec 2014 (8 years 11 months)
Served as a licensed benefits representative, providing client-facing support and progressing to leadership roles.
Education
Degrees, certifications, and relevant coursework
National University of Cuyo
Human Resources Administration
Studied Human Resources Administration at the National University of Cuyo.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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