Open to opportunities

Cecilia Oonda

@ceciliaoonda

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Sales and operations professional specializing in lead generation, customer support, and end-to-end client conversions.

Kenya

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What I'm looking for

I’m looking for a sales or client-facing operations role where I can drive lead generation, run end-to-end conversions, and improve customer/client experience through structured CRM follow-ups and clear, organized communication.

I’m a results-driven sales and operations professional with experience spanning customer service, healthcare coordination, and administration. I generate leads, convert prospects, and manage client relationships in fast-paced, remote environments—always with strong attention to detail.

Since 2025, as a Sales Manager at Blush Femme Aesthetics, I’ve generated and converted 20–40 client inquiries weekly into paying customers through WhatsApp and social media outreach. I manage the end-to-end sales cycle (consultations, bookings, and follow-ups) and coordinate schedules independently to keep daily operations running efficiently.

Before that, I built a foundation in outreach and operations through roles including Talent Acquisition Specialist at Westwick College and Customer Service Representative at Smart Voyage Company. I also support recruitment and onboarding, maintain accurate employee/student records, and handle high-volume communication using structured CRM and productivity tools.

Experience

Work history, roles, and key accomplishments

Current

Sales Manager

Current

Blush Femme Aesthetics

Jan 2025 - Present (1 year 4 months)

Generated and converted 20–40 client inquiries weekly into paying customers through WhatsApp and social media outreach. Managed end-to-end sales including consultations, bookings, and follow-ups, and coordinated daily schedules to support operations.

WhatsApp Outreach Client Relationship Management Consultation Appointment Scheduling

Talent Acquisition Specialist

Westwick College

Jan 2024 - Jan 2025 (1 year)

Conducted outbound candidate outreach via calls and messaging platforms, screening and guiding 10+ candidates weekly through applications. Maintained candidate data and tracked recruitment pipeline progress in coordination with internal teams.

Candidate Sourcing Outbound Calling Messaging Recruitment Pipeline Tracking Data Management CRM Systems

Customer Service Representative

Smart Voyage Company

Jan 2024 - Jan 2024 (0 months)

Handled 30+ customer inquiries daily via phone and digital channels, resolving issues efficiently while maintaining high satisfaction. Maintained accurate customer records and ensured timely follow-ups.

Customer Support High Volume Communication Phone Support Record keeping Time Management

HR Assistant

Centre View Healthcare

Jan 2023 - Jan 2024 (1 year)

Supported recruitment and onboarding processes for healthcare staff, maintaining employee records with high accuracy. Coordinated staff schedules and administrative tasks to support day-to-day operations.

Recruitment support Onboarding Scheduling HR & Administration Administrative Support Microsoft Office

School Administrator

Springs International College

Jan 2023 - Jan 2023 (0 months)

Managed student records, schedules, and institutional communication while ensuring accurate data handling. Coordinated daily administrative operations across departments to support smooth execution of school activities.

Institutional Communications Scheduling Administrative Coordination Institutional Communication Coordination Google Workspace Microsoft Office