cecilia Jacobs

Took a planned career break to provide full-time care and support for a seriously ill family member, managing household responsibilities, appointments, schedules, and documentation.

Supervised administrative staff and coordinated daily service-centre activities, including booking service jobs, processing invoices, and handling customer queries.

Managed appointments for labour-law consultants, updated systems, maintained case documentation, and prepared documents for CCMA submission.

Oversaw branch administration and store staff, managed stock levels, processed invoices, and handled customer requests and complaints.

Processed customer orders, purchase orders, credit notes, and payments; ordered stock and prepared quotations while maintaining customer relationships.

Collected timesheets, processed invoices and payments, booked travel, and maintained office filing and records.

Created and implemented a filing system for the company, organizing invoices, job cards, lease agreements, and service documentation.

Organized payment records, bank statements, and client policy documentation; traced payments using bank statements.

Provided temporary administrative support in a remote working environment, handling day-to-day business administration, documentation, and client-related tasks.

Grade: 84.69%

Completed Sage Pastel Partner v12 training in 2015 with 84.69% achieved.

Completed Matric in 2010.