Open to opportunities

Cecile Victoire

@cecilevictoire

Message

I build lasting customer relationships through bilingual support, onboarding, and issue resolution.

Cameroon

Message

What I'm looking for

I'm looking for a people-focused customer success or customer service role where I can build client relationships, resolve issues efficiently, support onboarding, and improve the overall customer experience.

At Evolving Consulting, I serve as the primary contact for assigned customers, onboard new clients, monitor customer health, and share feedback that improves the customer experience.

I've supported customers across Cineplex, Sobeys, Express Scripts Canada, and iQor in both English and French. My work has included resolving inquiries and complaints, explaining insurance coverage, supporting sensitive orders, handling escalations, and training new team members.

I also bring marketing experience from Canada Create Web Solutions, where I implemented social media campaigns that tripled website traffic and wrote content for diverse audiences.

Experience

Work history, roles, and key accomplishments

Customer Success Officer

Evolving Consulting

Jan 2023 - Dec 2025 (2 years 11 months)

Served as primary point of contact for assigned customers, building long-term relationships and onboarding new clients. Monitored health metrics, resolved issues, gathered feedback, and collaborated with internal teams to improve customer experience.

Customer Success Onboarding Customer Health Monitoring Issue Resolution Feedback Collection Cross Functional Collaboration Reporting Customer Relationship Management

Bilingual Customer Service Representative

Cineplex Canada

Jul 2022 - Oct 2022 (3 months)

Communicated with customers regarding products and policies, providing support for Cineplex and Sobeys membership cards. Assisted in the brand transition from Cineplex to Sobeys by addressing customer issues via email and phone.

Bilingual Communication Customer Support Issue Resolution Email Support Phone Support

Bilingual Customer Service Representative

Express Scripts Canada

Aug 2019 - Feb 2020 (6 months)

Determined services covered under patients' insurance plans and explained coverage to pharmacists. Computed insurance coverage using codes, unlocked provider accounts, and followed directives to enhance customer service and exceed team objectives.

Bilingual Communication Insurance Coverage Customer Service Healthcare Problem Solving

Customer Service Representative

IQor

Apr 2016 - Jul 2016 (3 months)

Handled incoming calls in English and French, achieving strong conversion rates by turning inquiries into sales. Earned transfer to White Gloves Department for sensitive orders, resolved concerns professionally, and trained new employees as designated trainer.

Bilingual Communication Active Listening Customer Satisfaction Training Escalation Handling

Marketing Analyst

Canada Create Web Solutions

May 2015 - Aug 2015 (3 months)

Implemented social media strategies and campaigns, tripling website traffic. Wrote articles and French blog content to attract diverse readers.

Social Media Strategy Content Writing SEO

Education

Degrees, certifications, and relevant coursework

Centennial College

Bachelor of Business Administration, Business Administration

2014 - 2019

Grade: 3.1 GPA

Completed a Bachelor of Business Administration with a focus on HR management, business law, and organizational behavior. Emphasized agility, design thinking, marketing, and economics.