FNFrancis Ndikum
@francisndikum
Bilingual operations leader specializing in visa operations, quality assurance, and client delivery.
CameroonWhat I'm looking for
I am a bilingual (English/French) operations manager with over 19 years in customer service management and a decade focused on visa operations, federal contract delivery, and SLA compliance. I have served as the single point of contact for U.S. Visa operations across multiple missions, auditing call centre interactions and coordinating with consular managers to maintain high-quality service.
My strengths include leadership, staff management, quality assurance, and cross-cultural communication, supported by applied linguistics training and relevant security and operational certifications. I consistently drive operational improvements, ensure contract compliance, and foster strong client relationships to meet demanding service standards.
Experience
Work history, roles, and key accomplishments
Local Operations Manager
AMENTUM
Aug 2024 - Jun 2025 (10 months)
Single Point of Contact supporting U.S. visa operations for missions in Cameroon and DRC; audit call center calls, chats and tickets weekly to ensure compliance with quality standards and SLAs.
Local Operations Manager
GDIT Inc
Jan 2014 - Jan 2024 (10 years)
Served as primary local operations contact for daily matters across four U.S. embassies, managing scripts, quality control and business practice reviews to maintain SLA performance.
Senior Customer Service Manager
Douala 1.com S.A
Jan 2008 - Dec 2013 (5 years 11 months)
Managed customer service operations for an ISP, improving client satisfaction through team leadership, process oversight and issue resolution.
Customer Service Specialist
Creolink Communications
Jan 2006 - Dec 2013 (7 years 11 months)
Provided front-line customer support for an internet services provider, handling inquiries and supporting service delivery and retention efforts.
Outdoor Operations Manager
Spectrum Media
Jan 2005 - Dec 2006 (1 year 11 months)
Managed outdoor merchandising operations for major clients including Guinness and MTN, overseeing installations and field teams to meet campaign targets.
Branch Manager
Mobilis / Orange
Jan 2001 - Dec 2004 (3 years 11 months)
Led branch operations for telephony services, responsible for sales, staff management and local service delivery in the Bamenda region.
Classroom Teacher
Sacred Heart College
Jan 1993 - Dec 2001 (8 years 11 months)
Taught French and English and provided translation tutoring, developing curricula and supporting student language acquisition.
Education
Degrees, certifications, and relevant coursework
Centre de Linguistique Appliquée, Université de Franche-Comté
Diplôme Supérieur des Études Françaises (DSEF), French Language / Applied Linguistics
1992 - 1992
Completed the Diplôme Supérieur des Études Françaises (3e degré) at the applied linguistics centre in Besançon.
University of Yaoundé, Faculty of Letters and Social Sciences
Bachelor’s Degree, Bilingual Letters (English/French) / Translation and Interpretation
1989 - 1992
Completed a bilingual letters program with initiation to translation and interpretation, studying in English and French.
Tech stack
Software and tools used professionally
Availability
Location
CameroonAuthorized to work in
Social media
Job categories
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