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Francis NdikumFN
Open to opportunities

Francis Ndikum

@francisndikum

Bilingual operations leader specializing in visa operations, quality assurance, and client delivery.

Cameroon
Message

What I'm looking for

I seek a senior operations role managing visa or client-facing services where I can ensure SLA compliance, improve quality, and lead cross-cultural teams.

I am a bilingual (English/French) operations manager with over 19 years in customer service management and a decade focused on visa operations, federal contract delivery, and SLA compliance. I have served as the single point of contact for U.S. Visa operations across multiple missions, auditing call centre interactions and coordinating with consular managers to maintain high-quality service.

My strengths include leadership, staff management, quality assurance, and cross-cultural communication, supported by applied linguistics training and relevant security and operational certifications. I consistently drive operational improvements, ensure contract compliance, and foster strong client relationships to meet demanding service standards.

Experience

Work history, roles, and key accomplishments

AM

Local Operations Manager

AMENTUM

Aug 2024 - Jun 2025 (10 months)

Single Point of Contact supporting U.S. visa operations for missions in Cameroon and DRC; audit call center calls, chats and tickets weekly to ensure compliance with quality standards and SLAs.

Education

Degrees, certifications, and relevant coursework

CF

Centre de Linguistique Appliquée, Université de Franche-Comté

Diplôme Supérieur des Études Françaises (DSEF), French Language / Applied Linguistics

1992 - 1992

Completed the Diplôme Supérieur des Études Françaises (3e degré) at the applied linguistics centre in Besançon.

US

University of Yaoundé, Faculty of Letters and Social Sciences

Bachelor’s Degree, Bilingual Letters (English/French) / Translation and Interpretation

1989 - 1992

Completed a bilingual letters program with initiation to translation and interpretation, studying in English and French.

Tech stack

Software and tools used professionally

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Francis Ndikum - Local Operations Manager - AMENTUM | Himalayas