Evelyne Arits
@evelynearits
Energetic Tech Support Engineer with a passion for problem-solving.
What I'm looking for
I am an energetic and forward-thinking Tech Support Engineer with hands-on coding experience and a hacker mindset for solving complex technical challenges. My journey in technology has been marked by a commitment to innovation, automation, and continuous improvement, thriving in dynamic environments where creative problem-solving and efficiency are paramount.
Throughout my career, I have developed a strong foundation in web development and API integration, successfully creating projects that include secure authentication, session management, and user interaction functionalities. My expertise extends to advanced data analysis and management, where I troubleshoot APIs, SDKs, and other technical issues using tools such as Twilio and Datadog. I pride myself on my ability to provide clear solutions to clients and support internal teams through effective communication and collaboration.
With a background in cybersecurity and cloud infrastructure, I possess knowledge of best practices and management strategies for cloud environments. I am dedicated to optimizing processes and enhancing service efficiency, always looking for ways to contribute proactively to my team's success.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
ARITS
Oct 2021 - May 2024 (2 years 7 months)
As a Technical Support Engineer, I developed and integrated APIs, managed secure authentication, and provided technical troubleshooting for various services. I utilized tools like Twilio and Datadog for data analysis and incident resolution, while also focusing on improving internal processes and documentation.
Sales Representative
Petinsure.ie (Capstone Financial Services)
Oct 2020 - Dec 2020 (2 months)
Worked as a Sales Representative, engaging with clients and promoting financial services. Developed communication skills and gained experience in customer interaction and sales strategies.
Technical Support Specialist
Mangopay (Telus International)
Jan 2020 - Oct 2020 (9 months)
Provided technical support for payment solutions, focusing on API integration and troubleshooting. Collaborated with internal teams to enhance service efficiency and client satisfaction.
Education
Degrees, certifications, and relevant coursework
OpenClassrooms
Certification in Web Development, Web Development
2020 - 2022
Completed a web development program focusing on front-end and back-end technologies, including HTML, CSS, JavaScript, PHP, and Node.js. Gained practical experience in API integration and database management.
Hénallux
Bachelor's Degree, Modern Languages
2015 - 2018
Pursued a Bachelor's degree in Modern Languages, focusing on French, English, and Dutch. Developed strong communication skills and cultural understanding.
Availability
Location
Authorized to work in
Job categories
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