PASCAL PERIN
@pascalperin
Detail-oriented IT support specialistl with 10 years of experience.
FranceWhat I'm looking for
With a decade of experience in IT support and systems/network management, I have honed my skills in providing exceptional technical assistance and project management. My journey has taken me through various roles, including IT Manager and Project Manager at Pierre Fabre Laboratories, where I successfully led international projects and managed complex IT environments.
I excel in creating and customizing websites, implementing SEO strategies, and providing technical support across multiple platforms. My ability to communicate complex technical concepts in simple terms has been a key asset in my career, enabling me to train end-users effectively and enhance their understanding of IT systems.
Experience
Work history, roles, and key accomplishments
Websites Creation and Technical Support
Freelance
Jan 2020 - Present (5 years 6 months)
Created showcase and e-commerce websites on WordPress (WooCommerce) CMS and Shopify platform, including customization with HTML and CSS. Implemented organic search traffic techniques to increase website visibility and provided technical support for hosting, databases, and domain migration.
Project Manager
Pierre Fabre Laboratories
Jan 2017 - Dec 2019 (2 years 11 months)
Managed the replacement of Sales Force workstations across various brands and locations in France. Provided IT management and support during international convention events and Zoom videoconferencing committee meetings.
IT Manager
Pierre Fabre Laboratories
Jan 2016 - Dec 2017 (1 year 11 months)
Provided hardware and software support for local and nomad users, managing LAN, WAN, backup, VM, and network print systems. Deployed a new CRM (Veeva) and created technical procedures and user manuals.
Project Manager
Pierre Fabre Laboratories
Jan 2015 - Dec 2016 (1 year 11 months)
Led a worldwide migration project from Lotus Notes to MS Exchange and Office 365 for 10,000 users. Collaborated with the ERP team on the migration from Scala ERP to Dynamics AX and installed a new corporate VPN access in all subsidiaries.
International Technical Support Specialist
Pierre Fabre Laboratories
Jan 2009 - Dec 2014 (5 years 11 months)
Provided international second-level technical support for VIP and nomad users, addressing issues related to VPN, network, corporate tools, and mobile devices. Identified, diagnosed, and resolved problems, escalating to third-level support when necessary.
2nd Level Technical Support Specialist
Airbus
Jan 2007 - Dec 2009 (2 years 11 months)
Provided international second-level technical support for VIP and nomad Airbus users, assisting with software setup and VPN connection configuration. Resolved technical issues and managed Active Directory user accounts.
Education
Degrees, certifications, and relevant coursework
Mediatec
Certificate, Computer Network Technician
Completed a certificate program to become a Computer Network Technician. Focused on gaining practical skills and knowledge in network infrastructure and support.
Mediatec
Certificate, English for Business Communication
Obtained a Certificate in English for Business Communication (EBC). This program enhanced professional communication skills in an international business context.
Mediatec
Advanced Technician’s Diploma, Business Studies
Earned an Advanced Technician’s Diploma (Brevet de Technicien Supérieur) in Business Studies. This diploma provided a strong foundation in business principles and practices.
Availability
Location
FranceAuthorized to work in
Job categories
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