PASCAL PERIN - Websites Creation and Technical Support - Freelance | Himalayas
PP
Open to opportunities

PASCAL PERIN

@pascalperin

Detail-oriented IT support specialistl with 10 years of experience.

France
Message

What I'm looking for

I am looking for a role that offers opportunities for growth and collaboration in a dynamic team environment.

With a decade of experience in IT support and systems/network management, I have honed my skills in providing exceptional technical assistance and project management. My journey has taken me through various roles, including IT Manager and Project Manager at Pierre Fabre Laboratories, where I successfully led international projects and managed complex IT environments.

I excel in creating and customizing websites, implementing SEO strategies, and providing technical support across multiple platforms. My ability to communicate complex technical concepts in simple terms has been a key asset in my career, enabling me to train end-users effectively and enhance their understanding of IT systems.

Experience

Work history, roles, and key accomplishments

FR
Current

Websites Creation and Technical Support

Freelance

Jan 2020 - Present (5 years 6 months)

Created showcase and e-commerce websites on WordPress (WooCommerce) CMS and Shopify platform, including customization with HTML and CSS. Implemented organic search traffic techniques to increase website visibility and provided technical support for hosting, databases, and domain migration.

PL

Project Manager

Pierre Fabre Laboratories

Jan 2017 - Dec 2019 (2 years 11 months)

Managed the replacement of Sales Force workstations across various brands and locations in France. Provided IT management and support during international convention events and Zoom videoconferencing committee meetings.

PL

Project Manager

Pierre Fabre Laboratories

Jan 2015 - Dec 2016 (1 year 11 months)

Led a worldwide migration project from Lotus Notes to MS Exchange and Office 365 for 10,000 users. Collaborated with the ERP team on the migration from Scala ERP to Dynamics AX and installed a new corporate VPN access in all subsidiaries.

PL

International Technical Support Specialist

Pierre Fabre Laboratories

Jan 2009 - Dec 2014 (5 years 11 months)

Provided international second-level technical support for VIP and nomad users, addressing issues related to VPN, network, corporate tools, and mobile devices. Identified, diagnosed, and resolved problems, escalating to third-level support when necessary.

AI

2nd Level Technical Support Specialist

Airbus

Jan 2007 - Dec 2009 (2 years 11 months)

Provided international second-level technical support for VIP and nomad Airbus users, assisting with software setup and VPN connection configuration. Resolved technical issues and managed Active Directory user accounts.

Education

Degrees, certifications, and relevant coursework

ME

Mediatec

Certificate, Computer Network Technician

Completed a certificate program to become a Computer Network Technician. Focused on gaining practical skills and knowledge in network infrastructure and support.

ME

Mediatec

Certificate, English for Business Communication

Obtained a Certificate in English for Business Communication (EBC). This program enhanced professional communication skills in an international business context.

ME

Mediatec

Advanced Technician’s Diploma, Business Studies

Earned an Advanced Technician’s Diploma (Brevet de Technicien Supérieur) in Business Studies. This diploma provided a strong foundation in business principles and practices.

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