Abticem AkabarAA
Open to opportunities

Abticem Akabar

@abticemakabar

Experienced customer support manager with a focus on SaaS solutions.

France

What I'm looking for

I seek a role that fosters growth and values innovative problem-solving in a collaborative environment.

With over 10 years of experience in customer services, I have honed my skills in delivering exceptional support and driving company objectives. My journey began as a Customer Support Manager at Jack In The Box, where I provided technical assistance to clients using our SaaS tool. I excelled in addressing customer concerns, offering personalized solutions, and collaborating with technical teams to resolve complex issues.

As an International SaaS Project Manager, I successfully managed high-profile projects for major French clients, ensuring tailored solutions and exceeding expectations. My ability to maintain transparent communication and build strong client relationships led to significant productivity gains. Currently, I am working as an AI Data Tester & Analyst, where I analyze datasets for AI model training, contributing to the continuous improvement of natural language processing systems.

Experience

Work history, roles, and key accomplishments

FP
Current

AI Data Tester & Analyst

Freelance / Independent Project

Sep 2023 - Present (1 year 9 months)

Analyzed and annotated diverse datasets for AI model training, assessing the quality and coherence of AI outputs in English and French. Collaborated to improve natural language processing systems by identifying patterns and providing feedback.

JB

Customer Support Manager

Jack In The Box

Jan 2012 - Jan 2015 (3 years)

Provided technical assistance and guidance to customers using our SaaS tool, addressing their questions and resolving issues in real-time through chat, email, and phone. Collaborated with technical teams to resolve complex issues and contributed to a knowledge base to enhance customer support efficiency.

Education

Degrees, certifications, and relevant coursework

O’

O’Clock

Certificate, Web Development

2019 - 2020

Completed a certificate in full stack web development, focusing on flexible and adaptable web development skills.

LL

Lille 3 Lille

Master’s Degree, Intercultural Relations

2009 - 2010

Master’s Degree in Intercultural Relations and International Cooperation.

LL

Lille 3 Lille

Bachelor’s Degree, French Modern Literature

2005 - 2008

Bachelor’s Degree in French Modern Literature.

Tech stack

Software and tools used professionally

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