AAAbticem Akabar
@abticemakabar
Experienced customer support manager with a focus on SaaS solutions.
FranceWhat I'm looking for
With over 10 years of experience in customer services, I have honed my skills in delivering exceptional support and driving company objectives. My journey began as a Customer Support Manager at Jack In The Box, where I provided technical assistance to clients using our SaaS tool. I excelled in addressing customer concerns, offering personalized solutions, and collaborating with technical teams to resolve complex issues.
As an International SaaS Project Manager, I successfully managed high-profile projects for major French clients, ensuring tailored solutions and exceeding expectations. My ability to maintain transparent communication and build strong client relationships led to significant productivity gains. Currently, I am working as an AI Data Tester & Analyst, where I analyze datasets for AI model training, contributing to the continuous improvement of natural language processing systems.
Experience
Work history, roles, and key accomplishments
AI Data Tester & Analyst
Freelance / Independent Project
Sep 2023 - Present (1 year 9 months)
Analyzed and annotated diverse datasets for AI model training, assessing the quality and coherence of AI outputs in English and French. Collaborated to improve natural language processing systems by identifying patterns and providing feedback.
International SaaS Project Manager
Jack In The Box
Jan 2015 - Jul 2019 (4 years 6 months)
Successfully managed SaaS projects for major French key accounts, ensuring tailored solutions and exceeding client expectations. Monitored project performance, facilitated workshops, and maintained transparent communication with stakeholders.
Customer Support Manager
Jack In The Box
Jan 2012 - Jan 2015 (3 years)
Provided technical assistance and guidance to customers using our SaaS tool, addressing their questions and resolving issues in real-time through chat, email, and phone. Collaborated with technical teams to resolve complex issues and contributed to a knowledge base to enhance customer support efficiency.
Education
Degrees, certifications, and relevant coursework
O’Clock
Certificate, Web Development
2019 - 2020
Completed a certificate in full stack web development, focusing on flexible and adaptable web development skills.
Lille 3 Lille
Master’s Degree, Intercultural Relations
2009 - 2010
Master’s Degree in Intercultural Relations and International Cooperation.
Lille 3 Lille
Bachelor’s Degree, French Modern Literature
2005 - 2008
Bachelor’s Degree in French Modern Literature.
Availability
Location
FranceAuthorized to work in
Job categories
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