C Car

Supervised front desk agents and worked as an agent as needed. Ran reports to determine occupancy availability and resolved guest issues, including adjusting guest accounts.

Supervised VIP Hosts and conducted performance reviews. Generated weekly reports to assess job performance and collaborated with other departments to resolve guest issues.

Supervised front desk agents and completed performance reviews. Managed occupancy availability through reports and resolved guest issues, including account adjustments.

Maintained and prepared inmate records for transfers, organizing files to minimize lost documents. Processed timesheets for prison employees and served as mailroom backup.

Provided excellent customer service at Caesars Rewards, issuing player cards and resolving related issues. Assisted with World Series of Poker as a Registration Host.

Trained to process Food Assistance applications and temporarily assigned to process changes for Family and Children’s Medicaid. Conducted interviews and processed changes according to state policy.

Supervised inmates, ensuring their safety and security through regular rounds. Managed meal service, mail delivery, and laundry, while also preparing inmates for court and visitors.

Processed applications and recertifications for Family and Children’s Medicaid, determining eligibility based on income and family situation. Recommended programs to customers and managed a caseload of 430.

Processed incoming applications for Family and Children’s Medicaid, determining eligibility based on policy. Recommended programs to customers, handling an average of 8-10 applications daily.