Deanna DiDato
@deannadidato
Experienced casino host with over 20 years in customer service.
United StatesWhat I'm looking for
With over 20 years of customer service experience and a decade in the casino industry, I have honed my skills in guest relations and hospitality. Currently, I serve as a Casino Host at Ocean Casino Resort, where I focus on maintaining and growing our customer base through personalized interactions and exceptional service.
Throughout my career, I have worked at prominent establishments like Borgata, where I held various roles, including Customer Care Regional Representative and Hotel Operations Manager. My experience includes processing guest reservations, resolving disputes, and evaluating gaming activities to ensure guest satisfaction. I am passionate about creating memorable experiences for guests and thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Casino Host
Borgata
May 2021 - Present (4 years 1 month)
Maintained and grew the property's customer base by actively interacting with guests. Processed guest reservations using Opera, Member Care Portal, and Patron Management Systems. Attended special events, resolved disputes, and evaluated gaming for appropriate compensation.
Customer Care Regional Representative
Borgata
Aug 2020 - Present (4 years 10 months)
Handled Regional Customer Care calls from multiple MGM properties and overflow for Borgata Atlantic City. Processed guest reservations using ICE, Opera, and Patron Management systems. Managed all requests and complaints, ensuring immediate resolution and guest satisfaction.
Hotel Operations Manager
Borgata
Jul 2019 - Present (5 years 11 months)
Led the implementation of policies, operating procedures, training programs, and work schedules for all front office operations. Participated in training, counseling, supervising, and coaching front office staff for efficient departmental function. Successfully managed a team of up to 30 employees.
Front Desk Representative
Borgata
Jul 2014 - Present (10 years 11 months)
Provided comprehensive customer service, including processing guest reservations via LMS and CCA. Efficiently handled check-ins, check-outs, and cashiering duties. Processed various credit card transactions accurately.
Education
Degrees, certifications, and relevant coursework
PenncoTech
Certificate, Medical Administrative Assistant
Completed a certificate program in Medical Administrative Assistant. Gained skills necessary for administrative roles in a medical setting.
WinslowTwpHighSchool
High School Diploma, General Studies
Obtained a High School Diploma. Completed general education requirements.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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