Open to opportunities

Meghan Davis

@meghandavis

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Experienced corporate resolution supervisor with a focus on team performance.

United States

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What I'm looking for

I am looking for a role that values team collaboration and offers growth opportunities in customer experience and operations management.

I am a dedicated Corporate Resolution Supervisor with extensive experience in managing teams and enhancing customer experiences. At JCPenney, I successfully oversaw a remote call center team, focusing on key performance indicators such as AHT, CSAT, and quality assurance. My role involved conducting weekly coaching sessions and ensuring that all escalated complaints were handled efficiently, which significantly improved our team's performance metrics.

Prior to my current position, I served as a Customer Experience Supervisor and H.R. Supervisor at JCPenney, where I honed my skills in operations management and team leadership. My diverse background includes roles in retail sales and customer service, where I developed a strong foundation in merchandising, loss prevention, and inventory management. I am passionate about fostering a positive work environment and driving team success through effective communication and support.

Experience

Work history, roles, and key accomplishments

Corporate Resolution Supervisor

JCPenney

Sep 2023 - Apr 2025 (1 year 7 months)

Supervised a remote call center team of 7-12 associates in the Corporate Resolution Department, monitoring KPIs such as AHT, ADH, CSAT, FCR, transfer rates, and Quality Assurance. Managed and resolved C.E.O. and BBB complaints, and other escalated issues.

KPIs Quality Assurance Team Leadership Conflict Resolution

Customer Experience Supervisor/H.R. Supervisor

JC Penney

Jun 2018 - Sep 2023 (5 years 3 months)

Oversaw HR operations, visuals, merchandising, and loss prevention, ensuring efficient store management and customer satisfaction. Managed cash room operations and stock room inventory.

HR Operations Loss Prevention Inventory Management Customer Service

T-

Sales Representative

T-Mobile

Nov 2017 - Jun 2018 (7 months)

Engaged in phone sales and provided customer service in a commission-based environment. Achieved sales targets and maintained strong customer relationships.

Customer Service Sales Targets Customer Relationship Management

Front Desk Representative

Holiday Inn Express Hocking Hills

Jun 2017 - Oct 2017 (4 months)

Performed front desk duties including guest check-ins and check-outs, managing reservations, and handling billing. Provided excellent guest services.

Guest Service Reserving Billing Customer Service

Sales Associate

RadioShack

May 2016 - Apr 2017 (11 months)

Provided customer service, handled money transactions, and managed merchandising displays. Assisted customers with product inquiries and sales.

Customer Service Merchandise Sales Product Knowledge

Guest Service Representative

Hampton Inn

Jan 2015 - Dec 2015 (11 months)

Managed reservations, answered phone calls, and took messages, ensuring high SALT scores for customer satisfaction. Assisted with kitchen preparation and provided excellent customer service.

Reserving Customer Service

Customer Service

Pizza Crossing

Jun 2008 - Dec 2010 (2 years 6 months)

Managed various tasks within a fast-paced food service environment. Contributed to overall restaurant operations.

Food Service Operations Customer Service Teamwork Order Taking

Shift Supervisor

Tim Horton's

Jun 2010 - Nov 2010 (5 months)

Oversaw cash room operations, provided customer service, and managed kitchen preparation tasks. Ensured smooth shift transitions and customer satisfaction.

Cash Management Customer Service