Catherine Santos

Oversaw overall operations, logistics, budget projection, and finance management. Collaborated with team members to ensure timely completion of operational tasks and served as the central point of contact for systems issues.

Managed daily business operations, including administering psychological tests and preparing reports. Handled recruitment, training, payroll, and financial management, ensuring compliance with company policies.

Reported directly to the Managing Director, overseeing recruitment, attendance, and payroll. Collaborated with the Operations Manager to ensure smooth workflow and implemented company policies.

Created and edited psychological reports, ensuring accuracy and proper grammar. Conducted interviews, administered tests, and scored psychological assessments to create client profiles.

Ensured all PBG bookings were charged correctly and computed for leakages. Created daily revenue leakage reports for PBG bookings and ancillaries, sending them to Jetstar call centers.

Handled various international accounts, providing customer service and technical support. Addressed billing inquiries and resolved customer issues effectively.

Completed a program in professional culinary arts, gaining expertise in various cooking techniques and kitchen management. Developed skills in food preparation, presentation, and culinary operations.

Studied the fundamentals of psychology, including research methods, human behavior, and psychological assessment. Gained knowledge in various psychological theories and their applications.

Completed secondary education, building a strong foundation in core academic subjects. Participated in various extracurricular activities, fostering teamwork and leadership skills.