Open to opportunities

Catherine Samanta Alvarado Morales

@catherinesamantaalva

Message

Customer Success professional supporting ERP adoption and customer experience.

Mexico

Message

What I'm looking for

I’m looking for a role where I can own onboarding and training, drive ERP adoption, and improve customer experience through clear processes, cross-functional collaboration, and responsive support—so users feel confident and services run smoothly.

I lead customer onboarding and adoption, with hands-on experience implementing and training users on ERP Odoo for 14 users. I also manage large data migrations (2,500+ customer records) to keep information accurate, usable, and ready for real workflows.

I bring a strong customer-first mindset, partnering across internal teams to improve service delivery and clarity through documentation of services and processes. From training and follow-up to vendor coordination and issue resolution, I focus on smooth experiences in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & ERP Onboarding

Current

Cámara de Comercio Servicios y Turismos de Puebla (CANACO)

Jan 2025 - Present (1 year 3 months)

Led ERP Odoo implementation for 14 users, driving onboarding and adoption; coordinated training and documented 8 services and 3 internal processes. Migrated 2,500+ customer records and served as main stakeholder contact, resolving issues and coordinating monthly training and vendor support to improve customer experience.

Odoo ERP Implementation Customer Success User Onboarding Data Migration Stakeholder Management Vendor coordination Customer Experience

Customer Service & Operations

Copiadoras FENIX

Aug 2023 - Dec 2024 (1 year 4 months)

Managed client relationships and provided post-sale support, ensuring timely follow-up and service resolution to improve customer satisfaction. Coordinated service schedules and handled billing, payments, and customer inquiries as part of daily operations.

Customer Service Client Relationship Management Post Sales Operations Coordination Scheduling Billing Client Inquiries

Reception & Executive Assistant

Cámara de Comercio Servicios y Turismos de Puebla (CANACO)

Jun 2022 - Jul 2023 (1 year 1 month)

Provided front-desk reception and customer support, delivering customer engagement and service assistance. Supported leadership with administrative coordination and helped coordinate customer-facing service activities.

Front Desk Operations Customer Support Administrative Coordination Executive Assistance Customer Engagement Scheduling coordination Service Coordination

Customer Service & Sales

Copiadoras FENIX

Feb 2019 - Mar 2020 (1 year 1 month)

Managed customer interactions and sales processes, including contracts, billing, and renewals. Coordinated service delivery and scheduled technical support to ensure customer needs were met.

Customer Service Sales Support Contract Management Account Follow up

Student Monitoring & Support

Kakehashi Centro Cultural Japon Mexico

Jan 2008 - Jan 2009 (1 year)

Monitored students and provided customer service support for cultural center activities. Assisted with classroom preparation for classes and handled payments.

Customer Service Classroom Preparation Administrative Assistance