Ramiro Ruiz
@ramiroruiz
Customer Success and SaaS operations professional with experience in onboarding, retention, and CRM-driven account management. Skilled in Salesforce.
MexicoWhat I'm looking for
RevOps
SaaS Ops
CS Ops
Ops
GTM Ops
RevenueOps
BizOps
Ops Lead
Experience
Work history, roles, and key accomplishments
Managed end-to-end onboarding for partner accounts, serving as the primary point of contact for activation, training, and proactive communication. Coordinated cross-functional teams to resolve implementation challenges, tracked milestones, and maintained CRM accuracy to ensure smooth platform transitions.
Customer Success & Ops Specialist
Alliance Virtual Offices
Nov 2023 - Aug 2025 (1 year 9 months)
Supported customers across the full account lifecycle, including onboarding, account management, billing, and service updates, while resolving issues to maintain a high-quality customer experience. Coordinated with Sales, Operations, and Customer Success teams on retention and account growth, managing CRM records and operational workflows.
Education
Degrees, certifications, and relevant coursework
CEDUK - Centro de Educación y Formación Académica
Bachelor of Arts, Marketing & Sales
2018 - 2021
Earned a B.A. in Marketing & Sales from CEDUK-Centro de Educación y Formación Académica, graduating in April 2021.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Social media
Job categories
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