Caterina Segantini
@caterinasegantini
I lead SaaS onboarding from contract to go-live, translating customer needs into working platforms.
PortugalWhat I'm looking for
At Bottlebooks, I lead SaaS implementations for wine and beverage clients across Europe and North America, delivering more than 50 projects at a 95% client satisfaction rate.
I own onboarding from kickoff through requirements, solution design, configuration, data collection, testing, training and go-live. I work closely with Engineering, Product and client teams to turn real workflows into platforms that do what was promised.
Previously at Framax Srl, I managed international accounts from requirements and negotiation through delivery, coordinating suppliers, production, timelines and payment milestones in five languages.
Experience
Work history, roles, and key accomplishments
Head of Events and Implementation Lead
Bottlebooks
Jan 2019 - Present (7 years 8 months)
Delivered more than 50 SaaS implementations and large scale data collection projects for wine and beverage clients across Europe and North America, at a 95% client satisfaction rate. Owned the whole onboarding path from kickoff to go live, and standardized processes using reusable templates.
Commercial and Project Coordinator
Framax Srl
Jan 2015 - Jan 2019 (4 years)
Gathered technical and commercial requirements from international clients and coordinated with suppliers and production to deliver tailored solutions. Managed accounts from requirement through negotiation to delivery, ensuring timelines and payment milestones were met.
Education
Degrees, certifications, and relevant coursework
University of Florence
Master's Degree, Modern Languages
Earned a Master's degree in Modern Languages, focusing on linguistic and cultural studies.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Social media
Skills
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