Open to opportunities

João Paixão

@joaopaixao

Message

I deliver fintech SaaS implementations, strengthen client retention, and resolve complex technical escalations.

Portugal

Message

What I'm looking for

I’m seeking a Professional Services Lead role where I can expand my strategic client impact, improve retention and satisfaction, and lead long-term growth initiatives through technical SaaS implementation and cross-functional collaboration.

At PureFacts Financial Solutions, I deliver end-to-end SaaS implementations for revenue management solutions used by firms managing €2B+ in AUM. I increased client satisfaction by 30% through stronger stakeholder engagement and weekly delivery touchpoints.

I manage client escalations, regain trust during early-stage handovers, and partner with development and product teams to deliver high-effort change requests under tight deadlines. Previously, as a Solutions Analyst, I acted as an L2/L3 technical lead for critical client accounts, achieving 95% resolution SLAs and cutting onboarding ramp time by 40% through tailored training plans.

I’m now looking to expand my strategic client impact in Customer Success, bringing technical implementation, onboarding, retention, and cross-functional collaboration experience to long-term growth initiatives.

Experience

Work history, roles, and key accomplishments

Current

Consultant

Current

PureFacts Financial Solutions

Apr 2025 - Present (1 year 5 months)

Delivered end-to-end SaaS implementations for revenue management solutions used by firms managing €2B+ in AUM. Increased client satisfaction by 30% through improved stakeholder engagement and weekly delivery touchpoints.

SaaS Implementation Stakeholder Engagement Escalation Management Project Management SQL Agile Collaboration

Education

Degrees, certifications, and relevant coursework

NOVA University of Lisbon

Master of Science, Chemical and Biochemical Engineering

Activities and societies: VP, Arts & Culture Club; Project Manager, Seek’Art Festival

Master’s in Chemical and Biochemical Engineering with a thesis on composite membranes for fatty acid methanolysis. Completed an internship in deuterated ionic liquids research.