Open to opportunities

Elizabeth Okello

@elizabethokello

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Dedicated customer service representative with four years of experience.

Kenya

Message

What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and fosters a positive work environment.

I am a dedicated and experienced Customer Service Representative with four years of proven expertise in delivering exceptional customer support. My strong communication and interpersonal skills enable me to establish positive relationships with clients and colleagues, ensuring customer satisfaction at all times.

Throughout my career, I have demonstrated the ability to multitask and thrive in fast-paced environments, consistently meeting and exceeding performance targets. I am committed to delivering top-tier service, fostering brand loyalty, and contributing to overall business success.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Karibrew Cafe Ltd

Apr 2022 - Present (3 years 3 months)

Provided excellent customer support and assistance, including responding to customer inquiries, resolving complaints, and addressing any issues related to beverage products or services. Processed customer orders, ensuring accuracy in product selection, quantities, and delivery details.

Customer Service Order Processing Product Knowledge

Customer Service Representative

PZ-CUSSONS USA

Mar 2021 - Present (4 years 4 months)

Provided excellent customer support through various channels (phone, email, chat, etc.). Assisted customers with inquiries, complaints, and problem-solving.

Customer Support Problem Solving Product Knowledge Billing Customer Escalation

Executive Assistant

Samlock Agencies

Jan 2020 - Present (5 years 6 months)

Organized appointments, meetings, and events for the executive. Handled emails, phone calls, and other correspondence on behalf of the executive.

Scheduling Record keeping

Personal Assistant

Poll Clerk

Aug 2019 - Present (5 years 11 months)

Coordinated with campaign staff, volunteers, and supporters to ensure smooth communication and organization. Handled paperwork, document preparation, and managed correspondence on behalf of the candidate.

Communication document preparation Correspondence Management Research

Education

Degrees, certifications, and relevant coursework

The University of Nairobi

Coursework, International Studies and Diplomacy

Studied International Studies and Diplomacy, focusing on leadership skills, time management, and emotional intelligence. Gained knowledge in leadership theory, team management, conflict resolution, productivity techniques, goal setting, prioritization, self-awareness, empathy, and relationship management.