Laura Catharïna User

I am a multilingual customer support analyst with broad experience serving internal and external clients across Europe and the Americas. I combine empathy, clear communication, and solution-oriented service to improve client satisfaction in multicultural settings.

My background spans hospitality, finance, and administrative roles where I handled reservations, payments, onboarding, and employee support. I have experience collaborating with executives and cross-functional teams, adapting complex information into accessible formats.

I have worked remotely from 2019–2024 and coordinated with colleagues and clients across time zones, including London, New York, and Latin America. I am comfortable managing high-pressure workflows while maintaining accuracy and compliance.

I speak Portuguese (native), English and Spanish (fluent), and French (intermediate), and am proficient with G-Suite, MS Office, Excel, and social media management. I am passionate about client experience and thrive in international, adaptive environments.