Looking for a job

Sherry Mae Ubas

@sherrymaeubas

Healthcare virtual assistant at ACCESS HEALTH CARE who coordinated referrals, verified insurance, and supported claims follow-ups.

Philippines

Message

What I'm looking for

I’m looking to help healthcare professionals improve their daily operations while supporting efficient, patient-centered service.

At ACCESS HEALTH CARE, I coordinated patient intake and medical referrals, managed appointment scheduling, and verified insurance eligibility. I also followed up on claims and resubmitted claims to help resolve outstanding billing concerns.

I used CPT and ICD-10 codes to support medical documentation and referral processes, and managed patient information in CRM, EHR, and EMR systems while maintaining accuracy and confidentiality.

Earlier, as an Assistant Nurse at M.D. BRILLANTES MEDICAL CLINIC, I supported patient assessment, triage, and monitoring, and assisted with patient education. At TELEPERFORMANCE INC. PHILIPPINES, I handled customer inquiries, billing concerns, and appointment scheduling.

Experience

Work history, roles, and key accomplishments

Medical Virtual Assistant

Access Health Care

Jun 2023 - Nov 2026 (3 years 5 months)

Coordinated patient intake and medical referral processes, managed appointment scheduling, and handled insurance eligibility verification and claims follow-ups. Utilized CPT and ICD-10 codes to support medical documentation and referral processes.

Insurance Verification Prior Authorizations Patient Intake Appointment Scheduling Medical Referral Coordination Claims Management CPT ICD 10 Electronic Health Records (EHR)EMR CRM eClinicalWorks CareTracker (CT)Outlook Teams Calypso Treasury System

Customer Service Representative

Teleperformance Inc. Philippines

Dec 2021 - Nov 2022 (11 months)

Provided professional customer support by handling inquiries, addressing billing concerns, explaining payment options, and resolving discrepancies. Managed appointment scheduling and ensured accurate customer information entry.

Customer Support Billing Appointment Scheduling Data Entry Communication Skills Problem Solving

Assistant Nurse

M.D. Brillantes Medical Clinic

Jun 2020 - Dec 2020 (6 months)

Provided clinical assistance and direct patient support, including patient assessment, triage, and monitoring of medical conditions. Assisted in stabilizing patients in critical condition and collaborated with healthcare professionals.

patient assessment Triage Monitoring Protocols Patient Education Critical Thinking