Looking for a job

carolyn whitmore

@carolynwhitmore

Message

Operations and Trust & Safety professional with experience across tech, research, healthcare, and the arts.

United States

Message

What I'm looking for

I’m seeking work in spaces that value clarity, care, and thoughtful organization. I thrive in supportive, structured roles where communication is clear, the pace is steady, and the work has meaning; whether in Trust & Safety, customer experience, creative operations, wellness, or cultural institutions. I prefer remote or hybrid roles with a collaborative human-centered culture.

I bring a cross-disciplinary background in operations, Trust & Safety, academic research coordination, social work, and luxury client experience. My work has centered on supporting users during high-stakes moments, improving processes, communicating clearly, and bringing structure to fast-moving environments. I’m skilled at handling sensitive cases and creating calm, thoughtful systems behind the scenes.

I hold dual US-Italian citizenship, allowing me to legally work throughout the EU and the United States. I’m open to remote or Europe Based opportunities.

Experience

Work history, roles, and key accomplishments

Current

Clinical Research Coordinator Associate

Current

University of Michigan Medicine

Jan 2025 - Present (10 months)

Experienced in coordinating multi-site clinical research projects while ensuring IRB/FDA compliance. Skilled in managing sensitive participant data with accuracy and confidentiality, implementing workflow improvements to enhance efficiency, validating data for integrity, and supporting scientists with data collection and laboratory process development.

Clinical Trials Clinical Research Clinical Trial Management Clinical Operations Clinical Documentation Research Research Skills Research Design Research Methodologies Research Operations Compliance Compliance Monitoring Regulatory Compliance Recruiting Training Onboarding Onboard Training

Client Services

Aesop

Oct 2024 - Jan 2025 (3 months)

Seasonal employee role: Managed all aspects of shop operations including sales, inventory accuracy, product replenishment, and store upkeep, ensuring a seamless and efficient retail environment.

Sales Retail Client Engagement Client Facing Sales Content Daily Activity Reporting Daily Operations Retail Operations Sales Strategy Event Coordination Stored Procedures Store Operations Storefronts Luxury Retail Luxury Goods Wellness Skincare Sales Skincare Professional Skincare Products Beauty & Wellness

Business Manager

Marc Whitmore Sound

Dec 2021 - Apr 2024 (2 years 4 months)

Directed daily operations, scheduling, and media outreach for a Grammy Award-winning engineer's
recording studio.

Startups Startup Experience Music Industry Experience PR Social Media Management Booking Scheduling Hospitality Promotion Interior Design

Art Gallery Associate

Canyon Road Contemporary Art

Jul 2023 - Sep 2023 (2 months)

Seasonal art gallery associate, responsibilities included daily gallery operations, sales, opening and closing duties, curating, installations, art shipments/deliverers, inventory management, and opening exhibitions.

Art Sales Retail Sales Negotiation Curators Exhibit Management Exhibition Design Event Planning Event Management Online Sales Inventory Newsletters Daily Activity Reporting Daily Operations

Clinical Research Coordinator II

Vanderbilt University Medical Center

Apr 2018 - Dec 2021 (3 years 8 months)

Coordinated day-to-day operations for multiple clinical research studies, ensuring adherence to study protocols, timelines, and regulatory requirements. Screened, recruited, and consented participants following IRB and ethical guidelines.

Recruiting Research Research Skills Regulatory Compliance Compliance Competitive Analysis Clinical Clinical Trials Clinical Operations Clinical Trial Management Clinical Documentation Data Entry Scheduling Patient Care Research Collaboration multisite networks Training Onboarding SOPs

Lyft, Inc

Lyft

Aug 2016 - Jan 2018 (1 year 5 months)

Handled escalated, high-sensitivity cases to ensure platform safety, investigating complex user reports, enforcing policies, and protecting the community from harmful behavior.

Conflict Resolution Risk Assessment Risk Management Trust and Safety Crisis Intervention Crisis Management Crisis Intervention Techniques Crisis Support (Telehealth)Training Coordinator Onboarding Slack Zendesk

Business Coordinator

Northwestern University

Sep 2014 - Aug 2016 (1 year 11 months)

Facilitated communication with faculty and team members to improve business strategy and operation.

Administrative Support Administrative Work Admin Office Management Microsoft Office Ordering Office Supplies Office Operations

Data Manager

Northwestern University Feinberg School of Medicine

Oct 2008 - Jan 2013 (4 years 3 months)

Identified and resolved data-handling errors and reviewed source documents and listings to compile resources for identifying and correcting data
allocation issues.

Data Analysis Data Management Data Extraction Medical Research Research Skills Compliance Regulatory Compliance Recruitment Patient Care

HR Recruiting Assistant

Accenture

Jun 2007 - Sep 2008 (1 year 3 months)

I was a contracted HR assistant to the MBA recruiting team at Accenture, assisting in reviewing resumes and applications, booking travel and interviews, and planning events.