Open to opportunities

Connie Shum

@connieshum

Message

Operations specialist bridging case management and healthcare research to deliver actionable insights.

Japan

Message

What I'm looking for

I’m looking to transition into healthcare pharmaceutical market research where I can combine survey tools, careful data monitoring, and cross-functional communication to deliver actionable insights—while upholding strict confidentiality and regulatory standards.

I’m an operations specialist with a background in non-clinical case management, research coordination, and pharmacovigilance support. Most recently, I built program visibility and delivered on-going case management and family needs assessments through the Exceptional Family Member Program, coordinating resources across virtual and in-person support networks. I also facilitate workshops and support groups while briefing leadership on common inquiries, gaps in resources, and caseload changes.

I’m drawn to healthcare market research because I’ve already been using research tools and processes to produce evidence-based insights. I’ve authored and distributed quantitative surveys in Qualtrics Enterprise, supported participant recruitment and eligibility verification, screened participants for eligibility, and monitored data to identify and report adverse events within 24–72 hours while maintaining strict PII/PHI confidentiality and regulatory compliance for institutional review workflows.

Experience

Work history, roles, and key accomplishments

Systems Navigator

Army Community Services

Nov 2023 - Apr 2026 (2 years 5 months)

Provided non-clinical EFMP case management, including family needs assessments and coordination of appropriate assistance for families. Built program visibility through briefings and outreach while maintaining documentation confidentiality for ongoing case management and audit/certification purposes.

Case Management Needs Assessment EFMP Support Resource Coordination Confidentiality

Sexual Assault Hotline Volunteer

Rape, Abuse, and Incest National Network

Feb 2019 - Oct 2023 (4 years 8 months)

Provided crisis support to hotline users related to sexual assault and associated trauma by offering medical, legal, and psychological resource guidance. Created a safe and secure space, including suicide prevention and interpersonal emotional support.

Crisis Support Suicide Prevention Emotional Support Medical and Legal Resource Referral

Adolescent Inpatient Unit Coordinator

Dominion Hospital

Mar 2023 - Jun 2023 (3 months)

Managed unit operations by serving as a point of contact for patients, families, and service providers and ensuring operational flow at the nursing station. Handled front desk duties such as triaging calls and inventorying/ordering supplies, and coordinated with medical staff and social workers to support inpatient safety and follow-up.

Patient Safety Stakeholder Communication Supply Coordination Cross functional Coordination

Project Coordinator

CorEvitas

May 2021 - Nov 2022 (1 year 6 months)

Coordinated participants’ market research engagements to gather clinical trial feedback and health management insights to support publication deadlines. Verified participant eligibility with recruitment vendors, briefed teams and pharmaceutical clients on project status, and maintained confidentiality for PII/PHI and trial materials.

Project Coordination Focus Groups Status Reporting

Research Outreach Coordinator

Clinical Score

Jul 2019 - May 2021 (1 year 10 months)

Used Qualtrics Enterprise to author and distribute quantitative research surveys and liaised with clinical trial sites to recruit participants for interviews and focus groups. Monitored data for adverse events within required timelines, supported IRB/ethics documentation, and maintained strict confidentiality for PII and trial materials.

Qualtrics Adverse Events Confidentiality