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@carolynmayfield
Detail-oriented Online Data Entry Representative with 15 years experience.
With over 15 years of experience in administrative and customer support roles, I am a detail-oriented Online Data Entry Representative dedicated to enhancing operational efficiency. My proven track record includes optimizing document management and data processing, which has significantly improved retrieval times and contributed to processing $1.2M in revenue through effective billing contract negotiations.
Throughout my career, I have successfully streamlined workflows and ensured accurate data entry, adding substantial value to organizations aiming to enhance their online data operations. My experience spans various roles, including Travel Agent, Executive Assistant, and Account Manager, where I have consistently demonstrated my ability to collaborate with clients and colleagues to achieve exceptional results.
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Work history, roles, and key accomplishments
My One Stop Travel
Jun 2010 - Present (15 years 5 months)
Spearheaded the operation of a travel agency, delivering exceptional travel experiences tailored to individual client needs. Collaborated closely with clients to arrange holiday travel, cruises, and guided tours, ensuring high satisfaction rates.
Hilton Grand Vacations
Jun 2008 - May 2010 (1 year 11 months)
Facilitated the management of the Legal department’s schedules, enhancing productivity and coordination. Revamped the department’s filing system and optimized document management processes, significantly reducing retrieval times and improving accessibility. Supported the Vice President and Directors in administrative functions, ensuring seamless operational workflow and aligning team objectives wi
Starwood Vacation Ownership
Mar 2006 - Mar 2008 (2 years)
Provided comprehensive HR support, contributing to a positive workplace culture. Processed new hire paperwork with attention to detail, ensuring compliance with policy. Handled confidential employee records, maintaining integrity and confidentiality.
Oak Plantation Resort
Nov 2005 - Jan 2006 (2 months)
Assisted the Resort Sales Coordinator in executing marketing strategies, fostering increased brand visibility. Developed and managed contract preparations and marketing mailers, enhancing outreach efforts.
AT&T Billing Operations
Dec 1996 - Dec 2003 (7 years)
Negotiated complex billing contracts with Local Exchange Carriers (LECs), securing favorable terms and processing error settlement claims. Managed a team of investigators, overseeing their performance and aligning projects with corporate goals, which resulted in $1.2M additional revenue.
AT&T Global Business Communication
Sep 1995 - Dec 1996 (1 year 3 months)
Managed back-office functions, optimizing workflow and operational efficiency. Oversaw the development of marketing mailers and lead generation efforts, enhancing conversion rates.
AT&T Global Business Communication
Mar 1991 - Sep 1995 (4 years 6 months)
Served as Executive Assistant to both the General Manager and Branch Manager, ensuring streamlined communication and operations. Managed the lead generation and telemarketing team, enhancing sales outreach and support.
AT&T Global Communications
Nov 1987 - Feb 1991 (3 years 3 months)
Delivered administrative support to management, enabling a more efficient workflow. Aided with franchise operations, ensuring operational consistency and compliance.
Degrees, certifications, and relevant coursework
Master's Certificate, Project Management
Completed a Master's Certificate program focusing on project management principles and methodologies. Gained expertise in planning, executing, and closing projects effectively.
Software and tools used professionally
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