Carolyn Mayfield

Spearheaded the operation of a travel agency, delivering exceptional travel experiences tailored to individual client needs. Collaborated closely with clients to arrange holiday travel, cruises, and guided tours, ensuring high satisfaction rates.

Facilitated the management of the Legal department’s schedules, enhancing productivity and coordination. Revamped the department’s filing system and optimized document management processes, significantly reducing retrieval times and improving accessibility. Supported the Vice President and Directors in administrative functions, ensuring seamless operational workflow and aligning team objectives wi

Provided comprehensive HR support, contributing to a positive workplace culture. Processed new hire paperwork with attention to detail, ensuring compliance with policy. Handled confidential employee records, maintaining integrity and confidentiality.

Assisted the Resort Sales Coordinator in executing marketing strategies, fostering increased brand visibility. Developed and managed contract preparations and marketing mailers, enhancing outreach efforts.

Negotiated complex billing contracts with Local Exchange Carriers (LECs), securing favorable terms and processing error settlement claims. Managed a team of investigators, overseeing their performance and aligning projects with corporate goals, which resulted in $1.2M additional revenue.

Managed back-office functions, optimizing workflow and operational efficiency. Oversaw the development of marketing mailers and lead generation efforts, enhancing conversion rates.

Served as Executive Assistant to both the General Manager and Branch Manager, ensuring streamlined communication and operations. Managed the lead generation and telemarketing team, enhancing sales outreach and support.

Delivered administrative support to management, enabling a more efficient workflow. Aided with franchise operations, ensuring operational consistency and compliance.

Completed a Master's Certificate program focusing on project management principles and methodologies. Gained expertise in planning, executing, and closing projects effectively.