Tanya Hunkin-Mara
@tanyahunkin-mara
I am a detail-oriented data entry specialist with strong technical support and customer service experience.
United StatesWhat I'm looking for
I am a detail-oriented data entry and support professional with a proven record of improving user experience and operational efficiency. In recent roles I resolved technical issues to attain a 98% customer satisfaction rate and provided software support that reduced downtime and increased productivity by 14.7%.
I have led and trained teams, reduced staff turnover, and implemented cost-saving strategies while managing guest services and reservations across hospitality and support environments. I bring meticulous typing accuracy, attention to detail, and collaborative coaching to maintain data integrity and streamline processes.
Experience
Work history, roles, and key accomplishments
DSByte Support Specialist
Dentsply Sirona
Aug 2022 - Aug 2024 (2 years)
Resolved technical issues to attain a 98% customer satisfaction rate and provided software support that reduced downtime, increasing productivity by 14.7%. Trained team members on new tools and analyzed system performance to identify efficiency improvements.
Assistant Manager
Emerald Suites
Feb 2019 - Jul 2022 (3 years 5 months)
Improved guest satisfaction and operational efficiency while leading a team of 15 and reducing staff turnover. Implemented cost-saving strategies that yielded measurable financial benefits while maintaining service quality.
Front Desk Agent
Daily Management
Dec 2016 - Dec 2018 (2 years)
Delivered friendly, professional service to cultivate customer relationships and enhance client satisfaction. Managed reservations and payment processing with accuracy and resolved customer complaints promptly.
Owner Services Representative
Getaways Resorts
Nov 2014 - Dec 2016 (2 years 1 month)
Resolved customer inquiries and managed high-priority tickets to increase satisfaction and maintain strong client relationships. Assisted with dental treatment plans and educated customers on benefits and coverage to improve their understanding and experience.
SIAAA Travel Agent
Sitel
Apr 2011 - Nov 2014 (3 years 7 months)
Facilitated travel accommodations and managed financial transactions including collections and payment arrangements, maintaining account accuracy and customer trust. Educated customers on membership benefits and coverage to ensure comprehensive satisfaction.
Education
Degrees, certifications, and relevant coursework
Narbonne High School
High School Diploma
Graduated from Narbonne High School in June 1992 with a High School Diploma.
LCLong Beach City College
Some College (No Degree)
1999 -
Completed coursework at Long Beach City College beginning August 1999 without earning a degree.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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