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@carolyndepoto
Proven growth leader with expertise in product-led fintech SaaS.
United StatesProven growth leader with a successful track record of scaling revenue from $0 to $8M. Exceptional ability to lead and scale teams in remote, hybrid, and in-person settings. Specializing in product-led growth for API and AI-enabled fintech SaaS products.
As the Head of Product at Billshark, I have led the strategy and roadmap for the product, resulting in a 20% increase in revenue. I have transformed the company's strategy from B2C to B2B2C, expanded fintech partnerships, and shipped customized white-label products to top banks in the US. I have spearheaded chatGPT and API integrations to improve clients' time to value and created a growth loop that generated customer savings and revenue with zero acquisition cost.
As the Director of Operations, I have led a high-performance team, increased company NPS by 121%, and boosted team productivity by 35%. I have streamlined operational processes, reduced attrition, and maximized efficiency through process analysis and collaboration. I am an expert negotiator, trained by an international FBI hostage negotiator.
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Work history, roles, and key accomplishments
Billshark
Promoted from Director of Operations to Head of Product. Led strategy and roadmap for product. Transformed strategy from B2C to B2B2C by expanding fintech partnerships. Spearheaded chatGPT and API integrations into the product. Reduced cycle times by 50% and boosted operational efficiency by 15%. Partnered cross-functionally with engineering, design, partnerships, and customer success to lead prod
Billshark
Instrumental in building a successful foundation for Billshark. Responsible for the performance of a high-caliber team. Defined and measured SMART success metrics and OKRs for Customer Success, Shark operations, cancellations, and onboarding teams. Coached all teams to deliver constant improvement. Used data-driven approach to identify ticket trends and reduce customer challenge-points. Led creati
Billshark
Promoted from Performance Manager to Director of Operations. Led a high-performance team of 35. Increased company NPS by 121% and led a 540% increase in 5-star customer reviews. Increased team productivity by 35% and reduced attrition by 57%. Boosted gross margin by 25% and maximized efficiency and productivity through extensive process analysis and interdepartmental collaboration. Expert at negot
Degrees, certifications, and relevant coursework
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