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Carol MuchenduCM
Open to opportunities

Carol Muchendu

@carolmuchendu

I manage school administration and deliver hospitality front-office service.

Kenya
Message

What I'm looking for

I'm looking for an administrative or front-office role where I can support daily operations, deliver strong customer service, maintain accurate records, and continue improving through teamwork and responsibility.

I'm currently supporting daily operations as a Primary School Administrator at P.C.E.A Kamiti Corner School, building on extensive administrative and customer-facing experience.

I've led front-office teams at Fedha Residences and supported guests at Heri Heights Serviced Apartments, Ramco Group, Mvuli Suites Museum Hill, Pearl Palace Hotel, and Superior Group of Hotels. My experience also includes administrative support, storekeeping, records management, payments, reservations, guest billing, and social volunteering with Red Cross Germany.

Experience

Work history, roles, and key accomplishments

PS
Current

Primary School Administrator

P.C.E.A Kamiti Corner School

Aug 2021 - Present (5 years)

Working as a Primary School Administrator at P.C.E.A Kamiti Corner School.

HA

Front Desk Agent and Rep

Heri Heights Serviced Apartments

Apr 2021 - Aug 2021 (4 months)

Worked as a Front Desk Agent and Rep at Heri Heights Serviced Apartments (By Trianum Hospitality).

FR

Front Office Team Leader

Fedha Residences

Apr 2019 - Feb 2021 (1 year 10 months)

Worked as a Front Office Team Leader at Fedha Residences (by Trianum Hospitality).

RG

Receptionist

Ramco Group

Aug 2018 - May 2019 (9 months)

Worked as a Receptionist at Ramco Group (Seal honey Ltd).

MH

Front Office Agent

Mvuli Suites Museum Hill

Jun 2016 - Dec 2017 (1 year 6 months)

Worked as a front Office Agent at Mvuli Suites Museum Hill.

HH

Receptionist

Hadassah Hotel

Nov 2015 - May 2016 (6 months)

Worked as a Receptionist at Hadassah Hotel.

JH

Receptionist (Reliever)

Jaffers, Sokoni, Parama and Rainbow Hotel

Jun 2014 - Sep 2014 (3 months)

Worked as a Receptionist (Reliever) in Jaffers, Sokoni, Parama and Rainbow Hotel.

PH

Receptionist

Pearl Palace Hotel

Oct 2013 - May 2014 (7 months)

Provided customer service, took reservations, computed bills, collected payments, and made charges for guests.

RG

Social Volunteer

Red Cross Germany

Sep 2011 - Feb 2012 (5 months)

Provided basic nursing care and assisted with daily household activities for handicapped individuals at St Gallus for Behinderte Menschen.

EL

Storekeeper Intern

East African Breweries Ltd

Jul 2009 - Sep 2009 (2 months)

Received goods, issued materials, expedited purchase requests, prepared payables, and maintained stock levels.

FL

Office Assistant

Frontier Deals Ltd

Jan 2005 - Oct 2008 (3 years 9 months)

Prepared correspondence, sorted and filed documents, and kept records.

Education

Degrees, certifications, and relevant coursework

Kenya Institute of Management logoKM

Kenya Institute of Management

Diploma in Business Management, Business Management

2006 - 2008

Pursued a Diploma in Business Management, preceded by an Advanced Certificate and a Certificate in Business Management.

JS

J.G. Kiere-ini Secondary School

Kenya Certificate of Secondary Education, Secondary Education

2000 - 2004

Grade: C-

Completed secondary education with a grade of C-.

Tech stack

Software and tools used professionally

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