Open to opportunities

Caroline Namara

@carolinenamara

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Remote customer support and communications specialist handling inquiries across email, phone, and social.

Uganda

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What I'm looking for

I’m looking for a remote role with an international organisation where I can handle customer enquiries through email, chat, and phone, keep records accurate, and maintain clear, professional communication across digital channels.

I’ve supported clients, stakeholders, and community members for 5+ years through email, phone, digital platforms, and in-person interactions. At KRC-Uganda, I handled stakeholder inquiries, kept communication databases up to date, and made sure records stayed accurate.

I coordinated information requests and provided timely updates to internal and external audiences. I also prepared newsletters, reports, and digital content to support customer education and engagement.

Most days, I managed training sessions—then followed up with participants using clear guidance and communication. I also ran social media communication across X, Facebook, YouTube, TikTok, and LinkedIn, keeping responses professional and timely.

Before that, I was the first point of contact at Duma Consulting Group, handling inquiries, scheduling meetings, maintaining organized records, and preparing correspondence and presentations with Microsoft Office.

Experience

Work history, roles, and key accomplishments

Communication and Documentation Officer

KRC-Uganda

Aug 2023 - Jun 2025 (1 year 10 months)

Responded to stakeholder inquiries through email, phone, social media, and community outreach channels. Maintained communication databases and ensured accurate customer and stakeholder records.

Email Communication Phone Communication Social Media Management Customer Relationship Management Report Writing Data Entry Microsoft Office Google Workspace

Administrative Assistant

Duma Consulting Group

Mar 2022 - Sep 2022 (6 months)

Served as the first point of contact for clients, visitors, and external partners. Handled customer inquiries professionally and provided timely responses and follow-up support.

Customer Service Scheduling Calendar Management Microsoft Office Document Management Correspondence

Associate Writer

ICT Creatives

Mar 2017 - Sep 2017 (6 months)

Communicated with clients regarding project updates, feedback, and deliverables. Prepared clear, client-friendly written content and summaries.

Client Communication Content Writing Documentation Coordination

Assistant Information and Communications Officer

KRC-Uganda

Jul 2013 - Feb 2014 (7 months)

Supported information and communication activities for community and stakeholder programmes. Prepared newsletters, reports, and educational materials for diverse audiences.

Report Writing Workshop Coordination