Diana K
@dianak
Chat and email support specialist handling university inquiries, responding within 5 minutes on average and creating reusable support templates.
UgandaWhat I'm looking for
I’ve handled online messages and email for university group projects and peer support channels, responding to inquiries within five minutes on average.
I developed reusable email and chat templates for common questions and tracked inquiry resolution status in Google Sheets.
I’m seeking an entry-level chat or email support role. I’m open to full-time, part-time, weekend, and international time-zone shifts.
Experience
Work history, roles, and key accomplishments
Student Assistant / Community Communication Lead
Freelance / Volunteer
Jan 2025 - Present (1 year 9 months)
Managed online messaging and email communications for university group projects and peer support channels. Responded to inquiries within 5 minutes on average, maintaining clear, professional, and empathetic tone.
Education
Degrees, certifications, and relevant coursework
Victoria University
Bachelor's Degree of Business Administration, Accounting and Finance
Activities and societies: Relevant Focus: Written Communication, Digital Research, Critical Thinking
Pursuing a Bachelor's Degree of Business Administration in Accounting and Finance, currently in the first year.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Salary expectations
Social media
Interested in hiring Diana?
You can contact Diana and 90k+ other talented remote workers on Himalayas.
Message DianaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
