Looking for a job

Charlyn Kawenja

@charlynkawenja

Message

I am full of enthusiasm, reliability, hard work, determination, responsibility . I can never go wron

Uganda

Message

What I'm looking for

I am looking for a role that values hard work and offers growth opportunities.

I am into assisting and attending to the clients leaving them fully satisfied and continuous clients in the business.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Oqata Health Organization

Feb 2023 - Jun 2024 (1 year 4 months)

Managed schedules, appointments, and emails while organizing meetings and travel plans. Created content for social media, interacted with followers, and analyzed metrics. Handled customer service inquiries across various platforms and managed online store operations including product listings and order fulfillment.

Content Creation Social Media Management Customer Service Data Entry Appointment Management Metrics Analysis Communication Time Management

Customer Care Services

Amazon

Apr 2020 - Dec 2020 (8 months)

Responded to customer queries via email, phone, and chat. Assisted with troubleshooting, processing orders, and ensuring customer satisfaction. Collected feedback to improve services and provided detailed product information.

Customer Support Order Processing Troubleshooting Communication Feedback Product Knowledge Phone Support Problem Solving

Virtual Assistant

Not Specified

Provided comprehensive support as a Virtual Assistant, handling customer inquiries, resolving complaints, managing orders, and collecting feedback to enhance customer satisfaction and service quality.

Customer Service Complaint Resolution Order Management Communication Feedback Collection