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Yazmin Kassis

@yazminkassis

Venue manager at HACIENDA SAN ANTONIO TAHDZIBICHEN, coordinating events and digital marketing alongside vendor and financial operations.

Mexico

Message

What I'm looking for

I'm seeking a stable position where I can leverage my expertise and contribute to the company's goals.

At HACIENDA SAN ANTONIO TAHDZIBICHEN, I oversee daily operations for a historic venue hosting social, cultural, and tourism-focused events. I coordinate a multidisciplinary team and work with vendors, ownership, and accounting to support smooth operations.

I develop administrative procedures and conduct market analyses to inform pricing and marketing strategies. I also manage campaigns across Facebook, Instagram, and other specialized platforms, while supporting client sales and service.

At ALO Bilingual Access, contracted for Call For Health, I answered inbound calls and scheduled patient appointments for healthcare providers. I used AthenaHealth and NextGen Healthcare to update patient records and appointments.

Earlier, my work included administrative consulting and technology management. At CCOMEXICO, I developed procedures manuals, quality manuals, and flowcharts using Microsoft Visio; at AONLIMITEDDEMEXICO, I managed systems and network troubleshooting across Novell and Microsoft platforms.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Hacienda San Antonio Tahdzibichen

Nov 2019 - Present (6 years 11 months)

Oversee daily operations of a historic event venue, leading a multidisciplinary team to ensure maintenance, security, and operational efficiency. Manage vendor relationships, digital marketing campaigns, and customer service to drive sales and client satisfaction.

Operations Management Team Leadership Vendor Management Contract Management Digital Marketing Facebook Instagram Customer Service Market Analysis Administrative Procedures

Answering Service Operator & Scheduler

ALO Bilingual Access

Nov 2024 - Sep 2026 (1 year 10 months)

Managed high-volume inbound calls and scheduled patient appointments for major healthcare providers, adapting to Eastern Time Zone operations. Utilized EHR platforms to update patient records and maintain data accuracy.

Inbound Calls Appointment Scheduling Electronic Health Records (EHR)AthenaHealth NextGen Healthcare Customer Service Data Accuracy Communication Skills

Administrative Consultant

Vive Yucatan

Sep 2019 - Oct 2019 (1 month)

Conducted office analysis for process reengineering, developed training courses, and organized workshops to establish procedures. Created detailed written procedures and workflows for each position.

Process Reengineering Training Workshop Facilitation Procedure Documentation Workflow Design

Administrative Consultant

Century 21 Galaxy

Mar 2019 - May 2019 (2 months)

Analyzed operations to optimize efficiency and productivity, designed formats, and improved interdepartmental communication. Implemented customer follow-up protocols and conducted expense analyses.

Operations Analysis Process Improvement inter departmental communication Customer Follow up Expense Analysis

CEO's Assistant / Administration

Century 21 Coba / Inmuebles Coba

Sep 2014 - Jan 2019 (4 years 4 months)

Assisted the CEO by implementing administrative control procedures, monitoring real estate agents' activities, and managing relationships with real estate websites. Provided IT support and managed social media presence.

Administrative Support Real Estate Social Media Management Facebook Google Ads Statistical Analysis IT Support Training

Administrative Consultant

CCOMEXICO

Jan 2009 - Dec 2010 (1 year 11 months)

Conducted analysis and structuring of administrative procedures across various areas, created procedures manuals and flowcharts, and designed training courses to enhance team performance.

Procedure Analysis Process documentation Microsoft Visio Training Quality Manuals

Information and Quality Consultant

Instituto Moderno Americano

Aug 2005 - May 2008 (2 years 9 months)

Analyzed and standardized administrative and academic procedures, developed operating standards and job descriptions, and prepared the school for CNEP and ISO certification. Trained staff in Total Quality Management.

Process Standardization Procedure Development ISO Certification CNEP Quality Management Training

General Manager, Co-owner

Funtours

Jan 1998 - Dec 2001 (3 years 11 months)

Managed all economic and human resources, developed administrative and commercial procedures, and implemented an internal computer system including a customer quotation module.

Business Management Resource Management Procedure Development Sales Customer Service Advertising Public Relations System Implementation

IT Manager

Aon Limited de Mexico

Dec 1993 - Dec 1998 (5 years)

Led management of administrative and commercial procedures through computer systems, implemented monitoring and security, and served as Project Leader for local systems and the Millennium Project. Designed communication technology strategies and trained staff.

IT Management Network Troubleshooting Novell Microsoft Project Leadership Corporate Trainer Communication Technology