Hector Nava
@hectornava
I improve bilingual operations, resolve customer issues, and deliver clear English-Spanish communication.
MexicoWhat I'm looking for
At LanguageLine Solutions, I provide accurate Spanish medical and legal interpretation, helping people communicate clearly across language and cultural barriers while protecting sensitive information.
Previously at COMCOCO, I improved operations and purchasing workflows, built real-time supplier communication channels, and reduced quote and invoice response times by 40%. I also trained staff on Excel tools and practical workflow improvements.
At Marriott International in Guangzhou, I managed hotel operations, coordinated a Front Office team of more than 30, and supported 200+ international guests daily. I introduced a triage system that cut average issue-resolution time in half and strengthened collaboration across local and international teams.
Experience
Work history, roles, and key accomplishments
Provided accurate and efficient interpretation between English and Spanish speakers, bridging cultural differences and maintaining strict confidentiality. Ensured clear and respectful communication across language barriers.
Operations & Purchasing Consultant
COMCOCO
Jan 2018 - Dec 2023 (5 years 11 months)
Managed international supplier relationships and improved internal operations, reducing turnaround times and boosting efficiency. Streamlined purchasing and cut quote and invoice response times by 40%.
Oversaw hotel operations across all departments as Manager on Duty, resolving guest issues and coordinating a Front Office team of over 30. Served 200+ international guests daily and improved resolution times by introducing a triage system.
Education
Degrees, certifications, and relevant coursework
Glion Institute of Higher Education
Bachelor of Arts, Hospitality Administration and Tourism
Bachelor of Arts in Hospitality Administration and Tourism, Hotel Management.
Universidad del Valle de México
Licenciatura, International Business Administration of Tourism Enterprises
Licenciatura in International Business Administration of Tourism Enterprises.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Social media
Skills
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