Looking for a job

Carmela Gianan

@carmelagianan

Customer service and technical support professional at TSA Group resolving billing, account, and telecom issues through live chat.

Philippines

Message

At TSA Group, I provide real-time customer support through LivePerson and LiveEngage, resolving account, billing, payment, and dispute concerns. I also process orders and service requests using Salesforce and Digital Workspace.

I provide technical support for NBN, mobile broadband, and telecommunications services, and coordinate installations and network concerns with internal and external teams. Previously, I supported customers through live chat at 247.ai Philippines and Movate Philippines Inc., helping with technical issues, billing, accounts, and orders.

Experience

Work history, roles, and key accomplishments

Current

Messaging Saves and Sales Agent

Current

TSA Group

Jan 2023 - Present (3 years 9 months)

Provide real-time customer support through LivePerson and LiveEngage chat platforms. Resolve account inquiries, billing concerns, payment issues, and disputes efficiently.

LivePerson LiveEngage Salesforce Digital Workspaces Technical Support Billing Support Customer Service Order Processing

Technical Support with Sales

247.ai Philippines

Jan 2022 - Jan 2023 (1 year)

Assisted customers through live chat with timely, professional support. Handled account management, billing concerns, and payment-related inquiries.

Live Chat Account Management Billing Support Technical Support Sales Customer Service

Chat Support and Sales Representative

Movate Philippines Inc.

Jan 2022 - Dec 2022 (11 months)

Managed high-volume customer interactions through live chat platforms. Assisted customers with account management, billing concerns, and order processing.

Live Chat Account Management Billing Support Order Processing Customer Service