carlos User

I am a polite and helpful individual who has developed a mature and responsible approach to any task I undertake. As an excellent team player, I also possess the ability to work independently and self-motivate. My educational background includes a BTEC Business Level 3 Double Diploma and a BTEC Criminology Level 3 Single Diploma, which have equipped me with a solid foundation in business principles and analytical thinking.

Currently, I am working as a Customer Service Representative at Diligenta / Phoenix Life CA, where I am undertaking a Level 3 apprenticeship. My role involves managing executive pension plans and life insurance policies for high-profile clients. I excel in setting up and running meetings, addressing client concerns, and resolving tech issues, showcasing my strong communication and technical skills.

In addition to my professional experience, I have a passion for football, serving as the captain of my local team and actively participating in community events. My commitment to teamwork and leadership extends beyond the workplace, reflecting my dedication to both personal and professional growth.